My FIDO phone account was suspended over a year ago at suggestion of FIDO rep, after we told FIDO of our financial difficulty due to being on extended sick leave due to PTSD. We were told, suspension meant time to reduce my bill over time, but that I would have to pay late fees and interest which was OK. Told that the monthly fees would not be charged so we agreed, and over the past 12 months made paymenst to reduce not only the $1,200 bill outstanding at the time of suspension but also over $550.00 in late fees. Now I discover that I still owe over $700.00 because the monthly fees were not suspended ! What gives FIDO, don't tell me the rep who spoke to me was not authorized to suspend the monthy fee, she is a FIDO rep and is FIDO. Never received a letter either from FIDO confirming the suspension of service, only thing that happened was phones would not work for text or talk. Feel that denying service, yet charging for service use must be illegal. I am still being treated for my PTSD so every penny counts.
