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Password for Desktop Manager...

Andrew66
I'm a Participant Level 1
I'm a Participant Level 1

I downloaded the latest version of Blackberry desktop Manager and now I am asked for a password when I connect to my PC. I am trying to back up my BB. This only started recently after the recent update.

I do not know what they are talking about. I tried the one I use to unlock my phone but that doesnt work.

After 10 tries it says it will delete everything and I would like to avoid that.

Please help.

 

 

***Edited to add labels***

2 REPLIES 2

spegs
I'm Experienced Level 1
I'm Experienced Level 1

 


@Andrew66 wrote:

I downloaded the latest version of Blackberry desktop Manager and now I am asked for a password when I connect to my PC. I am trying to back up my BB. This only started recently after the recent update.

I do not know what they are talking about. I tried the one I use to unlock my phone but that doesnt work.

After 10 tries it says it will delete everything and I would like to avoid that.

Please help.


 

Take the password off your phone. Reboot your phone and computer. Reconnect to computer and start Desktop Manager.

 

Does that work?

 

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Paolo
I'm an Expert Level 2
I'm an Expert Level 2
where is it asking for the password? on the phone itself or on the computer screen?

ive never seen this before