Hey @Denys7016
Normally, whether the upgrade is done online or by phone, the device is typically delivered within 2-5 business days, excluding weekends and holidays. However, in some cases, delivery can take up to 10 business days. You'll receive an order confirmation email and another email with a tracking number once the order has shipped. If you have not received any information regarding your order, we can take a look at your order together. You can call our Fido customer service at 1 (888) 481-3436 or by reaching our live chat here
