I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!
Solved! Go to Solution.
LG began to roll out an update to the default messaging in October to fix this issue.
Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 18.104.22.168?
That's absolutely not the kind of experience we'd like for you and I can totally understand that you're being annoyed by this.
While we do make sure that the phones we provide our customers are fully compatible with our network, we're not manufacturers. We totally understand where you're coming from, this is why we're here to help anyone that would have such issue with their device.
We don't want to see you go and we'd like to take a closer look at the details. You can contact us here or we can send you a PM directly.
Let us know what suits you best!
Well said!!! I am beyond frustrated with the way they reply try this, do that...I have been instore numerous times, all they care about is sales, couldn't find a loaner phone in my city with 5 locations so I could send it off for a repair that obviously has been tried and failed. Your right about people telling friends about their bad experiences. Reading this thread and seeing how many people they have made to jump through hoops to try and fix a problem they all should know about and just admit the phone messaging app is a dude!!!
Thank you @JohnF1444 for this post I am going to try textra! Sad that a huge company like fido could not just have replaced the darn messaging app.....insanity!
@McKimmyYour very welcome! Give Textra (or any other messaging app) a try and report back. Pretty sure everyone here would be curious to know your results. Maybe Fido-tech-of-the-week may actually learn something! I solved the issue 2 years ago! They're still troubleshooting and insisting everyone update. Again. and again. and again! Miriam-Webster, 'insanity'...
Fido and LG - after nearly 2 years - should admit defeat on this one and stop wasting everyone's time. I cannot believe I still get alerts on this issue! Wow!...simply. Wow...
Guess who's flushing LG and Fido when our plan is up?? I give you one guess. Just one...
So far so good....been testing all day and I seem to be recieving all of my messages! What really makes me angry is that this issue has been reported 2 years ago and I just got my phone 5 months ago!
I will keep you posted!
We're here to assist you the best way we can @McKimmy,
That being said, replacing the messaging app is not something we support! We do provide you with the device, but repair and maintenance is provided by the manufacturer.
You can use a third party app as suggested by JohnF1444, it seems that his workaround works and hopefully it will work for you too :). Keep in mind though, that we're unable to provide any support or guarantee the functionalities of this app.
As for the repair, your 1 year manufacturer warranty will cover any technical issue with your device which is why we'll have your phone sent to LG. Since we're unable to guarantee that a loaner phone will be available at store, you can contact LG directly to have them look into it instead.
Hope this clarifies, and please do share your findings :).
Have been very frustrated with not receiving texts or having people not receive mine. There is no rh yme
or reason. Just know because people will ask "didnt you receive my text?"
Have tried to do all the things various Fido reps have suggested, I see that there may have been a software issue with the Lgg5? My contract ends soon and Im not sure if I need to switch carriers as well as the phone?
The stock messaging App in this case is the one that came with the phone. Is this what you are using?
If so, can you navigate to the Settings > Apps or (Apps & Notifications) > Select the ``Messages`` App. You should be able to see the version in the App's info at the bottom.
Can you give this a try and let us know what you see?