I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!
Solved! Go to Solution.
LG began to roll out an update to the default messaging in October to fix this issue.
Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 18.104.22.168?
I am so upset....I have been having the same issue as everyone else my LG 5G. Only receiving some messages. To hear that all these customers have the same issue and Fido knows about. I feel like I have been conned into getting a **bleep** phone that I will now be stuck with for almost 2 more years!! And yes I have tried everything suggested in this thread.
@FidoGabrielle @FidoCharles or any other Moderator...I am pretty friggin fed up with 1. this stupid phone..LG5G 2. seeing so many others with the same issue, meaning you should know by now this phone is garbage and they should be replaced. 3. Been trying for weeks to get a loaner phone here in Hamilton, been told by many of the employees at store that the whole city is always out of loaners ...seriously??? 4 different stores in my area and I can't get a loaner phone???????? Even if I get a loaner..I know my phone is just going to come back the same!!!
I pay my bill for 2 phones every month, I keep my end of the contract, I should have a phone that works!!
I can definitely understand having a phone that's not working correctly is an inconvenience. When you have issues during your manufacturer warranty, we send out the phone for repair, so, if there is to be a replacement, that would be at the manufacturer's discretion.
I've sent you a PM so we can take a look at what can be done about the trouble you're having to find a loaner phone!
Talk to you soon
Welcome to the LG G5 texting nightmare. I have struggled with this issue for years too. Its been But be forewarned....Fido will have you sending the phone in for a repair for something that can't be repaired...LG was hopeless too....when they finally said they'd replace my new phone they returned a reconditioned one to be which I am still angry about. And like the two repairs that didn't work, the 'new' phone also' had the same glitches with messaging system....missing texts and I also had a jumpy screen...the letters in my emails would jump about randomly. I switched to the texting app Textra as per John, another disgruntled Fido customer's advice, and have even happy with it until yesterday when it was brought to my attention that yet again, I didn't receive a text even with it. Unrelated or related? You can read lots of history in this firum about this issue. I think we all should have been given new phones since, like you say we are all dedicated paying customers. The LG phone basically is a good phone....but it isn't working as it should and we shouldn't be paying for a product that isn't performing.my cintract with be up in Dec and it'll be bye bye Fido, imI afraid.