January 2019
Hey i've read all the other thread on the issue that that seriously throw me off.
Last week i bought a Xiaomi Mi 8 Pro UNLOCKED(that is not a thing anymore) with all the cool features a flagship phone should have, and also features that are basic like for any new phone (VoLTE, Wi-Fi Calling, IMS Registration)
This phone have more features than almost all the phones you sell.
FaceID unlock.
In-LCD FingerPrint sensor.
Snapdragon 845
8G ram 128G storage.
Every FIDO network bands are covered by this phone.
This phone is WiFi-Calling capable, and VoLTE capable too. (Tested on telus network everything was fine IMS registered)
I am a fido client since 2007.
From what ive read, the WiFi-Calling and VoLTE features is disable on YOUR side just because this phone was not bought from you. Don't tell me its because you dont support Xiaomi Phones, This is clearly a carrier choice to deprovision those settings.
I Get bad reception in my house and i need the WiFi Calling feature and for VoLTE well this is a 800$ phone. It is not supposed to sound like sh*t just because you didnt get your cut on the sale. ALSO this is a BYOP plan so please fix this.
And for moderators out here dont even think of replying with stupid generic answer BLA BLA BLA NON FIDO PHONE.
I am a very good customer and i will still be if you fix this. I've already lost my time and time from your agent on the phone aswell as a sim card. You guys already lost more money than what you would have made seling me your device.
I went to local FIDO shop and told me IMS ans WIFI calling are thing of the past and i should forget about this, do they have a little bit of training, these features are fairly new.
Please dont reply generic BS to me unless you are really willing to fix this issue. I have 3 phone on this account, 2007 account, multiple phones bought from you.
Waiting impatiently for serious help dont lose my time.