No updates for the phone order for two months

[tingkai]

I ordered a google pixel 4 back in June on Fido website. 

I have not received my phone to this day. The only update I got for the past two months is a 'Fido Hardware Order Update' email on 2nd July saying the phone has been back-ordered and 

"

 Please note that this is the most current information available about your order (it is the same information available to our Customer Care representatives).

"

Not receiving my phone and not having any updates for two months does not sound right.

Can someone from fido contact me and give me an update on the order status?

[FidoDaniela]

Hey @tingkai, 

This definitely doesn't sound right, you'd need to contact customer service or we can send you a PM, on the community. Please let us know what you prefer. 

[tingkai]

Hi, @FidoDaniela Thanks for replying. 

I tried to contact the live chat agent but I have been always kept waiting in the queue. Can you send me a DM? It would be easier for me to talk by DM. 

Thank you!

[FidoDaniela]

A wait time, might be expected due to higher volume of requests. We thank you for your understanding and your patience. We will be sending you a PM. 

[tingkai]

Can I have an update on this? I have not received a PM from anyone. 

[FidoKenny]

Hello @tingkai

There's a PM coming your way. Talk to you soon. 

[tingkai]

Hi, It's been more than one month since you said there's a PM coming my way. I never got a PM follow-up on this issue. 

Can I have an update on my phone order & delivery, please? 

[FidoPhilippe]

Hey again @tingkai! I hope you and your family doing well.

Apologies for the PM! I'll send you another one to get in touch.

Thank you very much for your patience!