Mobile Data problem

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I'm a Contributor Level 1 Marc2222
I'm a Contributor Level 1

Mobile Data problem

Hi, I have a BYOD plan with mobile data.

 

The phone I was using is a Galaxy S7 Edge, which I dropped and broke the screen. I had no issue what so ever with the phone regarding network connection.

 

I bought a used phone

LG V30 from a thrusted source. Switch the Sim card to the new phone...

Call and text msg are working find, wifi as well, however I can't get the Mobile data to work. 

I look on the web, and tried several things, reset, factory reset, different APN setting, switching ON/OFF function... Still nothing.

 

Anyone has an idea of how to fix this issue?

 

Thank you

Marc

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I'm a Contributor Level 1 Marc2222
I'm a Contributor Level 1

Re: Mobile Data problem

Hi, 

 

Here is the APN type;Screenshot_2018-12-17-12-48-17.png

 

 

I did try some of you tips, with no positive results

 

I will once again power off and remove the SIM. But I can see that the SIM is ready when I check some setting!

 

This evening I will try a SIM card from an other carrrier to see if it work.

 

Thanks for your help

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I'm a Contributor Level 1 Marc2222
I'm a Contributor Level 1

Re: Mobile Data problem

I found this in Network infoScreenshot_2018-12-17-13-34-12.png

 

 

In the Select Network Operator.

I can see all different Carrier , and can register to Fido LTE.... However still no data.

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I'm a Legend Level 1
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Re: Mobile Data problem

@Marc2222 open your phone app and type *#*#4636#*#*  on the next screen go to Phone information in the Set Preferred Network Type select LTE/UMTS auto.

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I'm a Contributor Level 1 Marc2222
I'm a Contributor Level 1

Re: Mobile Data problem

When in this setting menu. Not connected to wifi.

Did the Ping test... Both failed

Screenshot_2018-12-17-17-15-03.png

 

 

 

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I'm a Contributor Level 1 Marc2222
I'm a Contributor Level 1

Re: Mobile Data problem

Anyone could give me the correct full APN setting. I will try to set it once more. I checked on the web, but there are many different options.

 

Thanks

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Re: Mobile Data problem

Hey @Marc2222,

 

You can find the correct APN Settings on our Community here.

 

Quick question, did you make sure there are no other APNs set up along with the Fido one? If you have another APN on there, you'd need to delete it first.

 

 

 

 



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