Hello LostSky,
Welcome to the community!
Sorry to hear there is an issue with your new phone. However, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to assist with your matter.
Depending on when you purchased the device, you might be eligible for their Satisfaction Guarantee and exchange the defective unit. You can view the stipulations in the link provided. In addition, you should note that the method on how to proceed would depend on how the device was purchased (ie in-store vs Fido.ca etc).
On the other hand, if you purchased the device for a greater period than allowable for the Satisfaction Guarantee, the manufacturer's warranty would still be available (up to 365 days from date of purchase). Unfortunately, however, I'm not sure whether manufacturer's warranty issues are still done through mobile providers. The only mention of in-warranty repair I can still find on Fido.ca relates to their Device Protection (see here). The option to Submit a Service Request forwards to Likewize (Device Protection provider).
As far as I am aware, device warranty issues would be through Samsung Canada directly (see here).
It should also be mentioned that since the forums are a public platform, sharing personal information, such as phone numbers, is generally not recommended.
Hope this helps 😀
Cheers
