Locked out of Phone - Need PUK

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I'm a Participant Level 2 arevalo2k
I'm a Participant Level 2

Locked out of Phone - Need PUK

Hi, I just got my LG Rumor and I seemed to have been messing around with it and now I can't get into my phone. The phone asks for my PUK number, and I am unsure where to get this. I have my registration papers and access to the site management. Do I need to call Fido? Thanks in advance.

 

 

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Re: Locked out of Phone - Need PUK

Hey @Community Smiley

I know this is an old thread. But I thought I could update this information concerning the PUK code.

 

The PUK code can now be retrieved from MY ACCOUNT on Fido.ca.

 

Which helps since there's no need anymore to contact Customer Care for this Smiley

 

 

Here are the steps:

 

  1. Log into My Account on fido.ca.
  2. From the Services tab, click on the Retrieve PUK Code link.
  3. Select Your Fido Number.
  4. Click Get Code. Your PUK code will pop-up.

 

 

Hope this helps everyone Smiley

 

 

 

 

 

 

 

 

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I'm a Contributor Level 1 Rune
I'm a Contributor Level 1

Re: Locked out of Phone - Need PUK

Yes, you will need to contact Customer Service since the code is connected with your SIM card and only their system has that information. Don't button mash it because you only have 10 attempts before your card breaks. I hope you get your phone unlocked!

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Re: Locked out of Phone - Need PUK

Hey @Community Smiley

I know this is an old thread. But I thought I could update this information concerning the PUK code.

 

The PUK code can now be retrieved from MY ACCOUNT on Fido.ca.

 

Which helps since there's no need anymore to contact Customer Care for this Smiley

 

 

Here are the steps:

 

  1. Log into My Account on fido.ca.
  2. From the Services tab, click on the Retrieve PUK Code link.
  3. Select Your Fido Number.
  4. Click Get Code. Your PUK code will pop-up.

 

 

Hope this helps everyone Smiley

 

 

 

 

 

 

 

 



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