Have a new Fido lg G6. Need wifi calling at home due to poor cell phone coverage. Wifi calling works but calls are dropped every 3 to 15 minutes. Within 5 seconds the wifi calling is back on and I can call again. Spent time with Fido chat (3 times) who were not able to resolve problem. They transferred me to Roger’s technical support. They tried taking wifi calling off my account and reinstalling. Problem persists.
Telus is my internet provider. For nearly two years Wi-Fi calling worked with iPhone. New Fido lg g6 purchased February 14 and has been dropping calls ever since. Seems it is not the internet but the phone or Fido network. Has anyone else had this problem? Is there a solution or do I live with it or take the phone back?
Well, I agree that only fido can fix this, it could be a server issue because I don't see people with lg G6 on other networks having same issue.
So maybe it started with lg update but it's also related to fido software.
I have read through the 33 posts on this topic and I am ALL IN with the same issue!!!
I just moved to a high rise condo in Etobicoke on the waterfront with terrible cell reception. Calls would either not even ring through or drop every few minutes. My old phone did not support WIFI calling so I got a new LG G6 in early March. I also set up a 3 node Google Mesh system that gives me excellent coverage throughout. When I tried using it I got the same results - calls would drop every few minutes. Tried Fido support for hours, they turned me over to Rogers support - MANY more hours without success. Rogers suggested I turn off LTE mode to improve reception. This actually works - especially if I press my face against the window when I am on the phone.
However, I think this may not be a problem exclusive to LG. I have the same issue with my wife's Samsung S6. Please Fido, fix the problem. If it is not resolved by the end of June I am switching carriers.
BTW is there anyone out there who has WIFI calling working?
Let's try a survey:
Have you tried WIFI calling with Fido?
If you tried WIFI calling:
A - What phone have you tried it with?
If it is working:
1. How long you have had it working?
2. Is it working 100% of the time?
3. Was it working out of the box? If not, how did you get it working?
If WIFI calling with Fido is NOT working for you:
4. Have you contacted Fido for support? Could you share the results?
Maybe we can get some traction if we get enough responses.
Our family has 3 Fido phones. Two iPhones (SE and 6s) have worked on wifi calling always. iPhone for over two years.
LG G6 drops calls on Wifi calling. Have had LG phone for nearly two years and it has always done this.
Bought a second G6 from Fido and it dropped calls. Worked with Fido and Rogers and even LG. None had ever heard of this problem and none could help so I returned the phone.
Any solution would be appreciated since we still have 1LG that drops wifi calls
Do you know if this happens with specific phone calls to certain numbers, or does it happen with all calls while on Wi-Fi calling (both incoming and outgoing) ?
Also, when you mention Fido and Rogers cannot fix it, do you mean that you spoke with our tech support directly? Do you know if a ticket was opened?
Keep us posted