LG G5 not connecting to data network unless I reboot

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I'm a Participant Level 2 erinb90
I'm a Participant Level 2

LG G5 not connecting to data network unless I reboot

My G5 is about 3 months old. Last week it installed an LG software update. Since then, whenever my signal gets weak or lost (such as in the subway or a basement), it does not reconnect back to LTE once I have a strong signal again. Sometimes I will get a phone signal but not data, other times I will not even get a phone signal at all. Once I restart the phone, everything works fine again.

 

Toggling mobile data on and off does not work. Turning airplane mode on and off actually makes it worse (I lose signal entirely). Wifi connection is fine. 

 

I have tried resetting the network settings, no change. I then did a factory reset, no change.

 

This happens several times a day so it is very annoying having to always reboot my phone.

 

Does anyone have any advice, or will I need to replace my phone under warranty? 

 

 

 

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Re: LG G5 not connecting to data network unless I reboot

Hey @oldwolf888

 

Thank you for reaching out to us with these updates. You mentioned still experiencing some daily connection drops, have you communicated with LG about this? 

 

 



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Re: LG G5 not connecting to data network unless I reboot

Hey @oldwolf888

 

We haven't heard back regarding the phone connectivity. 

 

Were you able to get this resolved? 

 

If so, the Community would be happy to know how! Smiley 



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I'm a Participant Level 3 oldwolf888
I'm a Participant Level 3

Re: LG G5 not connecting to data network unless I reboot

 

Hi,

 

The problem seems having been solved.

 

1. WIFI calling needs to be turned off. Otherwise the data connection can be lost at anytime.

2. VoLTE (Woice over LTE) needs to be turned on. Otherwise the data connection will be lost whenever a phone is made.

 

Hope the informaton help!

 

 

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Re: LG G5 not connecting to data network unless I reboot

Hey @oldwolf888

 

Thank you for taking the time and sharing your findings. Smiley 



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I'm a Participant Level 1 pveyseh
I'm a Participant Level 1

Re: LG G5 not connecting to data network unless I reboot

I have the same problem. it started few days ago. I have another phone LG G3 and tried my SIM card in it it works OK, but in G5 it disconnects but the indicator shows you are connected. it is so annoyying.

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Moderator (inactive) FidoThomas
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Re: LG G5 not connecting to data network unless I reboot

Hey @pveyseh!

 

Have you tried what @oldwolf888 suggested? 

 

Let us know Smiley



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