My G5 is about 3 months old. Last week it installed an LG software update. Since then, whenever my signal gets weak or lost (such as in the subway or a basement), it does not reconnect back to LTE once I have a strong signal again. Sometimes I will get a phone signal but not data, other times I will not even get a phone signal at all. Once I restart the phone, everything works fine again.
Toggling mobile data on and off does not work. Turning airplane mode on and off actually makes it worse (I lose signal entirely). Wifi connection is fine.
I have tried resetting the network settings, no change. I then did a factory reset, no change.
This happens several times a day so it is very annoying having to always reboot my phone.
Does anyone have any advice, or will I need to replace my phone under warranty?
my phone has had several manufacture defects I am on the 3rd ome LG has sent me.
Now my data work work. It isbat one bar constantly and never on LTE despite my location is the same place I have been for 3 year no problem.
Factory reset, reboot, network reset, apn setting reset, new sim card, 11 technician phone calls..
nothing has helped, the techs at fido told me to google it or get a rabbit eat antenna for my phone.
So frustrated, can not do my job. May have to cancel plan and switch to new provider if they cant fix my problem
Thank you, they tech team seems to think I have exhausted my options.. I am very frusterated as I had perfect Lte service before, and my problem Is I can not uploaf videos to my social media as my data connection is so poor, also it will not upload with wifi as my connection is poor. But the last couple years it has been perfect, last month Everyday I was uploading videos in a split secomd and now I wait 5 days and its still in the que and will not load. I can scroll social media I can google websites and get to the browser but I can not upload or download.
Welcome to our Community!
I get that having to reboot your device that often must not be pleasant
I've a few questions for you to get more info and assist you better:
1. Does this happen only indoors or outdoors as well?
2. What OS are you running?
2. Would it be possible to test your SIM card in a different device? This would allow us to know if the situation is device specific.
Thanks in advance!
Same problem here, started a few weeks ago and I think it was just after an LG app updated. Indoor/outdoor doesn't matter, signal strength doesn't matter, it happens randomly over time even when I stay in the same place, about once per hour. Data is the problem, calls work fine. Like the others, only solution is to reboot several times per day.
OS is Android 7.0
I don't have another device to test SIM
This is definitely odd @TheFirstDeity!
Do you have VoLTE active in your settings? If so, have you tested it with that option disabled?
This does seem to maybe be software related. Is a software restore something you'd be able to try?
Let us know!
I am also experiencing the same problem as these users
Only fix I found is to use 4G only, which is not what I paid for in the 2 year contract.
I got my phone brand new April 2017, and to buy out the contract will cost me $230.
Is there any solution that won't cost me as much and for Fido to honour my 2 year contract which is access to LTE data speed?