LG G5 H831 Oreo 8.0 Problems

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LG G5 H831 Oreo 8.0 Problems

Since I updated to Oreo my LG G5 no longer fast charges and also has mobile network connection issues.

I did a factory reset on my phone to see if this would fix the issue and it did not Angry.

 

For the mobile network, I lose data access intermittently, even though my status icons say LTE / LTE+. I either have to restart my phone or cycle airplane mode on/off. Using the data on/off toggle does not work. This appears to only be a problem if I am on the move, if I stay at home, no issues. If I cycle airplane mode in another location and stay there no problems.

 

What has LG done so wrong in this update?

 

Has anyone been able to resolve this? My phone is near useless now Sad.

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Re: LG G5 H831 Oreo 8.0 Problems

@FidoRanya I called LG support, supposedly this Android 8.0 update messed up a lot of LG G5 models (not just the H831) and also caused other further issues for other people (+ finger print reader not working, + wifi not working, etc).

 

they are working to send out a patch in November or early December. I guess I'll be stuck waiting Sad

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Re: LG G5 H831 Oreo 8.0 Problems

Thanks for letting us know @assertnotnull

 

When this happens, did you notice if you lose the signal on your device altogether? 

 

Besides putting your phone in Airplane Mode, did you try any other troubleshooting steps so far and if yes, can you let us know what they are?

 

 



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I'm a Participant Level 3 assertnotnull
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Re: LG G5 H831 Oreo 8.0 Problems

It doesn't show that I have no signal.

I tried the diagnostic mode doing *#*#4262#*#* and check there, turning mobile data on off but feels like I get the same result as airplane mode.

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Re: LG G5 H831 Oreo 8.0 Problems

Hey @assertnotnull

 

Can you try a reset to your network settings on your device and let us know if you notice an improvement? 

 

 

 



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I'm a Participant Level 3 assertnotnull
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Re: LG G5 H831 Oreo 8.0 Problems

HI @FidoPierre 

 

I did it but it didn't change anything.

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Re: LG G5 H831 Oreo 8.0 Problems

Thank you for the updates. In this case, can you clarify if you've also had the chance to test resetting the device to it's factory settings? 


When you test a different SIM card in the phone, do you see the same complications? 



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I'm a Participant Level 3 assertnotnull
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Re: LG G5 H831 Oreo 8.0 Problems

I have seen comments of other users in this thread who did reset their phone to factory settings without any improvement so I'm reluctant to do it and then only ending up losing local data and having to reinstall everything.

 

So far I have seen that I do not have this problem when I was on AT&T network

Also I don't have another SIM card

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Re: LG G5 H831 Oreo 8.0 Problems

Hey @assertnotnull

 

If you already tried resetting your network settings, doing a factory reset would be the next troubleshooting step.  You can do a backup first to make sure you don't lose anything.

 

Let us know how it goes!  



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