Since I updated to Oreo my LG G5 no longer fast charges and also has mobile network connection issues.
I did a factory reset on my phone to see if this would fix the issue and it did not .
For the mobile network, I lose data access intermittently, even though my status icons say LTE / LTE+. I either have to restart my phone or cycle airplane mode on/off. Using the data on/off toggle does not work. This appears to only be a problem if I am on the move, if I stay at home, no issues. If I cycle airplane mode in another location and stay there no problems.
What has LG done so wrong in this update?
Has anyone been able to resolve this? My phone is near useless now .
Solved! Go to Solution.
@FidoRanya I called LG support, supposedly this Android 8.0 update messed up a lot of LG G5 models (not just the H831) and also caused other further issues for other people (+ finger print reader not working, + wifi not working, etc).
they are working to send out a patch in November or early December. I guess I'll be stuck waiting
I have not been able to get this resolved. LG didn't tell me anything about what they thought the problem was, and my phone is no longer under warranty. This is what they said:
Dear Bryan xxxxx,
Thank you for contacting LG regarding your LGH831.
We apologize for the inconvenience this has caused you.
Normally the cost of repairs would be between $350.00 and $400.00 however we have recently begun a new service for cell phones.
The cost of the repair will be $199.00 plus applicable taxes.
To take advantage of this offer you must call our customer service line at 1-888-542-2623 between 9AM and 5PM Monday to Friday.
Thanks for keeping us posted on this.
Can you clarify if you noticed any improvements after performing the hard reset?
Did the phone just boot back up directly on the Accessibility page? Or are you able to navigate up to this page and not move forward?
We'd just need a bit more info to better understand what's going on
This thread looks dead but I am also a client facing this data problem on my G5. I find this unacceptable that neither Fido or LG is offering help without any cost. I also want to point out that the problem comes from FIdo, I have been to the US lately and it was like my data problem was gone on the AT&T network.
This is certainly not the impression we want to leave you.
To ensure we get to the bottom of this for you, could you share the steps you took to try to resolve this? Also, did you check with LG to see if the phone is still under warranty?
Please keep the Community posted!
My problem is not resolved. I just noticed I didn't have any problem with mobile data on AT&T network. I didn't check with LG personnally right now but from others feedback here LG asked them to pay for it.
The problem is intermittent and it feels it just wasn't tested enough with this Android update. Sometimes I can lose data a few minutes after I get it back working from going back and forth in airplane mode.
Thank you for sharing these clarifications. Can you also confirm if you're experiencing any of the other situations mentioned above, relating to the OS update? Or, are you strictly having difficulties with your mobile data connection?