I want to cancel the order.

[Alex111111]

I ordered a phone through their website for in-store pickup, but it turned out that the phone is not available at the location they offered. Now I can't cancel the order, and as a result, I can't change my plan or order the phone again… They don’t connect me with a representative. What should I do?

[FidoPhilippe]

Hey @Alex111111! Welcome to the community. 😊

You'll need to contact us directly for that, as we need to access your account to assist you. You can contact us via the methods found here.

I hope that helps!