I can not restore my phone from back up

[Rashakiblawi]

I unlocked my phone today by asking fido customer service to do that. She asked me to reset all settings and then restore from back up. I can not do it because it keeps on telling me my password is wrong

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[FidoPierre]

Hey @Rashakiblawi, 

Welcome to the Community. 

I'm sorry to see you're having trouble with this, but I am sure we can get to the bottom of this together.

Can you clarify which password you are referring to? Is it a password directly on the phone? 

[FidoChristina]

Hey @Rashakiblawi

Were you able to figure this out? Can you share with us so we can help someone else who might have similar questions?