Huawei mate 20 pro could not send message after emui 10 upgrade

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I'm a Contributor Level 1 justinren
I'm a Contributor Level 1

Huawei mate 20 pro could not send message after emui 10 upgrade

I just upgraded my mate 20 pro to emui 10 through the official update from the phone itself. Before the update, everything is functioning well. After the update, I am not able to send text message to any iphone users, but somehow I can send picture message to them. I am not able to send text message to android users sometimes as well, but 80% of time I can send message successfully to android users. Any thought how to solve this? I am using the default messages app only

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Re: Huawei mate 20 pro could not send message after emui 10 upgrade

Hey @justinren, try clearing the text app cache that you are using if the problem is still there then a factory reset might have to be done. I always recommend a factory reset after any major updates to avoid any issues.

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I'm a Contributor Level 1 justinren
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Re: Huawei mate 20 pro could not send message after emui 10 upgrade

Yes I just tested it with an old p20 pro and I am able to send message

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Re: Huawei mate 20 pro could not send message after emui 10 upgrade

@justinren so it's definitely something on the phone.

 

Insert the SIM card back to the phone and see if it works, sometimes the SIM needs to be re-seated.



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I'm a Contributor Level 1 justinren
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Re: Huawei mate 20 pro could not send message after emui 10 upgrade

Still not working

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Re: Huawei mate 20 pro could not send message after emui 10 upgrade

@justinren,

 

Try clearing the message app cache and data and see if it works, do you have lots of messages saved? Sometimes having lots of saved messages causes problems.

 

You can also try doing a network reset.

 

When you did the factory reset and setup did you do a restore or new setup? I know you will not like this but you might have to reset again and this time do a new setup and test before installing any apps.



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I'm a Contributor Level 1 justinren
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Re: Huawei mate 20 pro could not send message after emui 10 upgrade

Thank you @KAPABLE-K 

 

None of the option other than factory reset work. For now I will just use the other phone to send message when I have to. I will do another factory reset when I have the chance.

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