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How to unlock my device

dxun
I'm a participant level 1
I'm a participant level 1

Hi, I'd like to unlock phones linked with my account but can't get through the waiting queue on customer support lines.

Can a community specialist help me with this?
Thanks

5 REPLIES 5

Ednet
I'm a participant level 2
I'm a participant level 2

I have a Fido phone that I wish to unlock, can you please help me.

 

howardsiu
I'm helpful level 2
I'm helpful level 2

Don't post your IMEI

FidoMaria
Former Moderator
Former Moderator

Hi @Ednet & welcome to the Community!

 

If you still need help with this, please send me a PM with your phone number, phone model and IMEI. Thanks. Smiley



FidoPamela
Former Moderator
Former Moderator

Hey @dxun

 

Welcome to the Community!

 

We'll be happy to help with that, a PM is coming your way Smiley 

 

Talk to you soon!



MirSaad
I'm a participant level 1
I'm a participant level 1

Hi,

 

If you dont want to wait and skip the Que, walk in to any Fido store to get your unlocking code. there are two condtions to it

 

1. it must be an android device

2. it must be linked to your fido account

 

if not, then you have to call FIDO customer service.

 

thanks