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How to know if the plan for new phone will continue having 1000 outside min

ersurabhi
I'm a Participant Level 1
I'm a Participant Level 1

My current plan gives me 1,000 International Long
Distance minutes from Canada
to Australia, Bangladesh, Brazil,
China (including Hong Kong,
Taiwan, Macau), Germany,
India, Italy, Mexico, South
Korea and UK.

I want to understand if u buy new phone and select a plan, how can i get this but no matter how much i wait on call no agent comes and askjack chatbot just goes into a loop without answering and does not bring a human as they are busy.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @ersurabhi,

 

The countries you listed for the 1000 free international minutes are not accurate, these are the countries for the 1000 minutes:

Australia,

Bangladesh

China (including Macau)

Germany

Hong Kong

India,

Italy 

Mexico

Taiwan 

United Kingdom

 

You should not that if you get customer service to upgrade your device or change your plan to one that is listed on the website you will be charged a $50 fee you can avoid this by doing the upgrade and plan change yourself through fido.ca.

 

You should also note that when changing the plan all promotions and discounts will be removed they are some that can be carried over and it will tell you when doing the plan change on fido.ca.