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Fido deliveries

I'm a Participant Level 1
I'm a Participant Level 1

Get your story straight. I order an iPhone from your website, as I was interested in a new model, and was finally convinced by the quick shipping outlines in the product page:  “GET IT IN 1-2 DAYS”, since it was clearly in stock.

I pay everything, wait for the order to process, and I get no follow-up message or email that my device is on the way, or at least confirmed for delivery - just the transaction went through, conveniently. 5 days pass, nothing. I send a message to support, they notice that the device is backordered for two more weeks. Why was I sold a 1-2 day shipping product then, that did not have an out-of-stock status? Where was the notification for this? Why did they just notice that it was backordered after I had to submit a support ticket, instead of updating the product page with the real stock?
The only email I got from Fido support afterwards was a no-reply, automated message saying they were sorry, and that the status was still "processing". No date, no alternative solutions.


And now I get this **bleep** sent to me by yet another no-reply email, saying that the order is still processing and that now it’ll be 3-4 weeks ON TOP of the week it took for you to send me this update. 
This is absolutely ridiculous. Please, get your story straight here, and don’t sell us something you clearly cannot deliver on the time you are posting. At this rate, I'll be paying for a phone I don't even own or use.
Update your websites, offer your customers some alternatives to make up for the mistake, and give an actual date of delivery - any of these three options work instead of spamming my inbox with automated apologies and no actual status updates.