Fido block VoLTE and Wifi Calling by blacklisting IMEI

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I'm a Participant Level 3 quenting96
I'm a Participant Level 3

Fido block VoLTE and Wifi Calling by blacklisting IMEI

Hi,

 

I've just got a Fido Pulse plan recently, bringing my own device, an unlocked Samsung Galaxy S8 purchased directly from Samsung. I chose Fido mainly because of VoLTE and Wifi Calling. I installed the lastest Fido firmware on my phone to make sure there is no compatibility problem with the network. The CSC code of my phone (in the settings menu) is FMC, which is the Fido one. VoLTE and Wifi Calling options are present in the settings.

 

When I enable VoLTE, calls still fall back on the HSPA+ network. For the Wifi Calling, when I click the link to configure the address, I receive the verification code but it tells my phone seems incompatible and to contact the Fido support.

 

 

Fido/Rogers, this is a real shame. My phone is indistinguishable from a Fido one and is fully compatible. Well, the only difference is that you didn't get the money...

 

It doesn't work because you don't allow non-Fido purchased phone based on their IMEI to register on these networks, for no reason. Some people had luck and customer support were able to add their IMEI in the database to get it work, but a lot, including me, don't. I had this luck with an unlocked iPhone 6 with Rogers (after "fighting" with the customer support for over 2 weeks), but this time, it's been a while I ask them but they say they're unable to do it, that the technical support will call me back in 24h-48h but they never call back or that they're unable to join them. There is no technical problem here, it is just an anti-consumer practice.

 

So I post this here for everyone to see and for people who might consider to bring their device to Fido to be warned about this (even though there are a lot of other post about this), and for you to see their real face, they're just greedy. To get $50+ for a few Gb isn't enough, they want you to buy the same phone you have from them.

 

And maybe a representent from Fido can help me to get the technical support to contact me to fix this problem before I give up?

 

What you, Fido/Rogers, seem to forget, is that people who bring their own devices do not have any contract, they can leave whenever they want. And as the CRTC ban the anti-consumer practice of locking cellphones and unlocking fees, people will be able to move between carriers freely, and it will be a real mess for you.

 

We are a lot in that case, you're going to lose a lot of clients. And don't forget you're not only in competition with other carriers but also with all VOIP services we have now, from Whatsapp to VOIP.ms

 

P.S. VoLTE and Wifi calling are no more "future technologies", they are today's technologies. LTE is the main network now, almost everybody use it, and you still prevent us to call on this network. As for Wifi Calling, it is important for people who live in basement or in the country side with a poor network quality. It also relieve the towers as there will be less network trafic.

 

 

 

Accepted Solution

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Thanks for your feedback @quenting96 . I hear where you are coming from, a lot of our users have unlocked phones and would like to benefit from this feature and it's definitely feedback that I'll be forwarding. 

 

At this moment unless the device was directly purchased from Fido it's not possible to make this happen, it is however possible with iPhones as you pointed out.  I know this is not new information to you and it definitely looks like you tried to do everything on your end to make it work. 

 

As I said for now I'll forward your feedback and if anything changes I'll be happy to let you know!

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I'm a Contributor Level 2 danthemanx
I'm a Contributor Level 2

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI


@BrianJM wrote:

@patrickchan To be honest, none of what you are saying makes any sense to me.  Why do I need a new SIM when I already have a Fido SIM?  What's a new Fido SIM going to do that the Fido SIM that I currently have doesn't?

 

And what does a "Hong Kong SIM" have to do with any of this?

 

And I don't know why you need to post 4 separate messages in a row.  Why not just say everything you need to say in one message?


Haha. Yeah with all due respect, forget what patrickchan is saying.

Why would we replace our LTE sim cards with a brand new LTE sim card from Fido? Makes no sense.

 

Also, I have seen my unlocked phone and sim card working with VoLTE and Wifi calling.

The proof? Just put your sim in a Fido-purchased phone, wait a bit, then place it back in your unlocked phone, these services will be provisioned temporarily then deprovisioned.

 

I totally agree with quenting96's last message. This really sucks, what's the point of BYOD plans in Canada if you're forced to purchase the phone from a specific carrier or else you don't get IMS Services (VoLTE/Wifi Calling). Especially when our **bleep** phone is the CANADIAN variant, not an international unlocked variant or anything. When you buy the device from BestBuy or somewhere else in Canada, you get the Canadian variant which is identical in every way to the phone purchased directly from the carrier.

My S9 is the SM-G960W.

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I'm a Contributor Level 3 Zxaz
I'm a Contributor Level 3

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

danthemanx    it seem that some provider doesn"t care about this...have called one and he told me that i would have volte/wifi calling/video call right away..he toldm me that only a canadians variant sm-g960/5 w in our case is needed...going to check this fact over the next week-end...and if its really the case...then fido/rogers just gonna lost another subscriber.....

 

 

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Moderator
Moderator

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Hey Zxaz,

 

I assure you that your feedback has been noted. That being said, non-Fido Android devices are currently not supported for Wi-Fi calling from our end.

 

Let us know if you have any questions.



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

hi

the hong kong sim card was used for the 1st boot up of the s9+ at the west edmonton mall samsung store, to avoid the Fido bloatware to be installed into the s9+.

i had an old 'lte' fido nano sim card (at least 2 years old), the Fido store at west edmonton mall gave me an new Fido nano sim card, and reset my apn settings from 'proxy mmsfido.com' to 'MMS Proxy: 205.151.11.13. and after reboot it works,

as long as ur samsung is purchased in canada. it should work.

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I'm a Contributor Level 2 BrianJM
I'm a Contributor Level 2

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI


@FidoSaad wrote:

Hey Zxaz,

I assure you that your feedback has been noted. That being said, non-Fido Android devices are currently not supported for Wi-Fi calling from our end.

So you (all) keep saying. What you repeatedly won't say is why. You only leave us to surmise that this is just yet another Canadian mobile telco oligopoly lock-in tactic to sell phones. As much as you incumbent providers hate to hear about wholesale-MVNOs, this is the ONLY to your predatory tactics.

 


@FidoSaad

Let us know if you have any questions. 

How about answering the above question about why Fido are locking our BYODs from all but the most bare of phone functionality. Are phone sales really that profitable that you will have potential customers not come to (or leave) Fido just because you didn't get to sell the phone?

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Moderator (inactive) FidoThomas
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Hey @BrianJM,

 

I get where you're coming from, it's understandable! Alas, currently we do no support Wi-Fi calling and VoLTE with non-Fido Android devices, it's a business decision that we took. We work with device manufacturers to bring this capability to our customers and currently offer it on most devices on the market.

 

That being said, we truly value your feedback as we want to offer services that correspond to our customers needs. Telling us what you want is the best way to see the changes you need

Smiley 



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I'm a Contributor Level 2 BrianJM
I'm a Contributor Level 2

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI


@FidoThomas wrote:

Hey @BrianJM,

 

I get where you're coming from, it's understandable! Alas, currently we do no support Wi-Fi calling and VoLTE with non-Fido Android devices, it's a business decision that we took.

Yes, we all understand it's a business decision. That's what we all have been saying here. Fido decided that because they didn't make any money on the handset and the bloatware shoved onto the handset that they are not going to give all of the features to the BYOD customer. There is no technical reason for this. You have just said as much. Just like a spoiled child that doesn't get his way, Fido are being pissy just because they didn't squeeze every last penny from the customer.

 


@FidoThomas wrote:

 We work with device manufacturers to bring this capability to our customers and currently offer it on most devices on the market. 

As long as they were bought from you so that you can get every last penny that you can from the customer. That's a really spoilt way to do business.  People have devices that will work just fine but just because they bought them somewhere else, you won't provide all of the features.  Surely you can see how much that makes Fido look like a spoilt little child, yes?

 

I really wish any one of the people who files CCTS/CRTC complaints about this would speak up and report the result of their claim.

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I'm a Contributor Level 2 danthemanx
I'm a Contributor Level 2

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI


@FidoThomas wrote:

Hey @BrianJM,

 

I get where you're coming from, it's understandable! Alas, currently we do no support Wi-Fi calling and VoLTE with non-Fido Android devices, it's a business decision that we took. We work with device manufacturers to bring this capability to our customers and currently offer it on most devices on the market. 

 

That being said, we truly value your feedback as we want to offer services that correspond to our customers needs. Telling us what you want is the best way to see the changes you need Smiley 


To this Fido Rep and all the future ones who answer this thread: you can now stop repeating yourself. Anyone who knows how to read English can read your previous messages which are all copy pasted from each other. Sure you only support Fido-bought phones for IMS services. That's not entirely true. My previous phone was a Videotron converted phone to FMC and it worked fine. Not sure how or why.

Why don't you instead ONLY support Canadian variants of any phone? Rather than some control over specific IMEIs in your database or whatever method you use, which has not been explained yet. You could at least be more transparent about it and enlighten your clients on how or what is being done to restrict these services from non-Fido phones. 

 

You see how frustrating it is to your CURRENT PAYING customers that keep posting on here. It's more than time for you to do something about it rather than "passing on the message".

 

All we want, is to be able to use our Canadian variant phones with these features. That's all. I'm not asking to bring in a phone that was intended to work across Asia. My phone is identical to the Fido-purchased ones, in fact I can't see any difference between mine and my friend's Fido purchased S9 except that his somehow loads the RwC VOLTE IMS profile.

 

Better yet, don't do any IMEI filtering or blocking at all and if it works, that's good, if it doesn't, well then it probably is not compatible (totally different than current situation). At least it won't be because Fido is purposely intervening to piss off (a lot of) its customers who came to Fido through BYOD. 

 

Thanks

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I'm an Expert Level 2
I'm an Expert Level 2

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Hi.

 

Just a question? Do we know if its just limited to Fido which is blacklisting IMS Services to Fido-sold fido branded handsets or does the same occur on competitors such as Telus, Bell, Rogers?   

 

I used to use Wi-Fi calling back in the day (2009) and it was beautiful. There was a spot in my house which had NO cellular reception but I turned on the Wi-Fi and my phone was able ot make and receive calls without a hitch.  I love this feature.  I also want my next smart phone to have this feature too

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I'm a Contributor Level 2 BrianJM
I'm a Contributor Level 2

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI


@danthemanx wrote:

Why don't you instead ONLY support Canadian variants of any phone? Rather than some control over specific IMEIs in your database or whatever method you use, which has not been explained yet.

It has been explained. Just a few messages ago a moderator explained that it was a "business decision". Granted he didn't explain the reason for the business decision but to me it's pretty clear: We didn't make any money from the handset you bought nor were we able to get our bloatware kickbacks from your phone, so we won't let you use IMS. Next time, buy your phone from us so that we can load it with bloatware and get our kickbacks, or else you won't get our enhanced services.

 


@danthemanx wrote:

All we want, is to be able to use our Canadian variant phones with these features.

And all they want is to make money from selling you a handset with a boatload of bloatware on it and they are holding anything more than basic services hostage to that.

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I'm a Contributor Level 2 danthemanx
I'm a Contributor Level 2

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI


@BrianJM wrote:

@danthemanx wrote:

Why don't you instead ONLY support Canadian variants of any phone? Rather than some control over specific IMEIs in your database or whatever method you use, which has not been explained yet.

It has been explained. Just a few messages ago a moderator explained that it was a "business decision". Granted he didn't explain the reason for the business decision but to me it's pretty clear: We didn't make any money from the handset you bought nor were we able to get our bloatware kickbacks from your phone, so we won't let you use IMS. Next time, buy your phone from us so that we can load it with bloatware and get our kickbacks, or else you won't get our enhanced services.

 


@danthemanx wrote:

All we want, is to be able to use our Canadian variant phones with these features.

And all they want is to make money from selling you a handset with a boatload of bloatware on it and they are holding anything more than basic services hostage to that.


I honestly don't think the bloatware is that terrible anymore. Don't think there's much bloatware, so really that's fine put it on my phone if you need to but allow me to use VoLTE and wifi calling.

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I'm Experienced Level 1
I'm Experienced Level 1

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

hi all

i have tried an note 8 phone via from telus, and not able to use the VoLte and wifi calling , as note 8 is not supported yet (only lgg6 via telus support website). i have placed my Fido sim in the note 8, and cannot use the VoLte and wifi calling (my guess is that note 8 is not supported by Fido, eventhough that the IMS registation was good to go. therefore, the VoLte and Wifi calling depends on the carrier support of the manufactured phone companies (notice that most apple iphones do support the VoLte and Wifi calling, only limited android phones will be supported). 

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I'm Experienced Level 1
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

this is same as Telus currently only supporting lgg6 for VoLte/WiFi calling,

as least Rogers/Fido does support samsung s9+ (mine directly from samsung store in canada), with new Fido Simcard (and refresh apn settings).

 

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I'm a Contributor Level 3 Zxaz
I'm a Contributor Level 3

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

if you search like i did...you will find easily a provider that once you gonna pop your sim...volte/wifi calling/video call come instantly....this what happened with my s9 bought directly from samsung....

 

liked to be with fido....but needed the wifi calling...and became bored to arguing with them just because i didn"t bough the phone from them..

 

there is alway a solution at the end....

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I'm a Contributor Level 1 Berlo
I'm a Contributor Level 1

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Is there a solution now for the Samsung Galaxy S9+ purchased unlocked from Samsung? I don't want to change the firmware. What was CRTC/CCTS response about this?

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