Fido block VoLTE and Wifi Calling by blacklisting IMEI

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I'm a Participant Level 3 quenting96
I'm a Participant Level 3

Fido block VoLTE and Wifi Calling by blacklisting IMEI

Hi,

 

I've just got a Fido Pulse plan recently, bringing my own device, an unlocked Samsung Galaxy S8 purchased directly from Samsung. I chose Fido mainly because of VoLTE and Wifi Calling. I installed the lastest Fido firmware on my phone to make sure there is no compatibility problem with the network. The CSC code of my phone (in the settings menu) is FMC, which is the Fido one. VoLTE and Wifi Calling options are present in the settings.

 

When I enable VoLTE, calls still fall back on the HSPA+ network. For the Wifi Calling, when I click the link to configure the address, I receive the verification code but it tells my phone seems incompatible and to contact the Fido support.

 

 

Fido/Rogers, this is a real shame. My phone is indistinguishable from a Fido one and is fully compatible. Well, the only difference is that you didn't get the money...

 

It doesn't work because you don't allow non-Fido purchased phone based on their IMEI to register on these networks, for no reason. Some people had luck and customer support were able to add their IMEI in the database to get it work, but a lot, including me, don't. I had this luck with an unlocked iPhone 6 with Rogers (after "fighting" with the customer support for over 2 weeks), but this time, it's been a while I ask them but they say they're unable to do it, that the technical support will call me back in 24h-48h but they never call back or that they're unable to join them. There is no technical problem here, it is just an anti-consumer practice.

 

So I post this here for everyone to see and for people who might consider to bring their device to Fido to be warned about this (even though there are a lot of other post about this), and for you to see their real face, they're just greedy. To get $50+ for a few Gb isn't enough, they want you to buy the same phone you have from them.

 

And maybe a representent from Fido can help me to get the technical support to contact me to fix this problem before I give up?

 

What you, Fido/Rogers, seem to forget, is that people who bring their own devices do not have any contract, they can leave whenever they want. And as the CRTC ban the anti-consumer practice of locking cellphones and unlocking fees, people will be able to move between carriers freely, and it will be a real mess for you.

 

We are a lot in that case, you're going to lose a lot of clients. And don't forget you're not only in competition with other carriers but also with all VOIP services we have now, from Whatsapp to VOIP.ms

 

P.S. VoLTE and Wifi calling are no more "future technologies", they are today's technologies. LTE is the main network now, almost everybody use it, and you still prevent us to call on this network. As for Wifi Calling, it is important for people who live in basement or in the country side with a poor network quality. It also relieve the towers as there will be less network trafic.

 

 

 

Accepted Solution

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Thanks for your feedback @quenting96 . I hear where you are coming from, a lot of our users have unlocked phones and would like to benefit from this feature and it's definitely feedback that I'll be forwarding. 

 

At this moment unless the device was directly purchased from Fido it's not possible to make this happen, it is however possible with iPhones as you pointed out.  I know this is not new information to you and it definitely looks like you tried to do everything on your end to make it work. 

 

As I said for now I'll forward your feedback and if anything changes I'll be happy to let you know!

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I'm a Contributor Level 3 Zxaz
I'm a Contributor Level 3

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

you are the consumer..you paid a monthly plan you want wi-fi calling on your phone that i suppose is supported from fido/rogers?

 

you risk to "beg" for a longg time.....lolll    personally im done with the "beg" thing....i rather made the "change" thing...and have everything i want...we are consumer dont forget..

 

 

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Message 101 of 105
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I'm a Participant Level 1 divdave
I'm a Participant Level 1

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Any updates? Any other way to enable features? 

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Message 102 of 105
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I'm Experienced Level 1
I'm Experienced Level 1

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

my s9+ was purchased in samsung store in canada, 1st boot with hong kong sim so csc was up global,

 

to get mine working, i got new sim, apn settings reset to fido, all good.

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Message 103 of 105
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I'm a Participant Level 2 modelcitizen
I'm a Participant Level 2

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

What a shame. I just found this post that has existed for more than a year ago. And Fido/Rogers still not changing what they are doing here.

 

 

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I'm a Participant Level 1 Membacher
I'm a Participant Level 1

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Still they haven't changed since 2017 August.  They obviously could change this.  My phone works with it when I roam to the States but not on my home network.

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