Fido Phone Order Delay – Over 6 Weeks Now, Anyone Else?

[Nirmalbhatt]

Hello everyone,

Last month, I placed a phone order online through Fido. As part of the order, my data plan was changed accordingly — which I understand and expected. However, it’s now been over six weeks, and I haven’t received any updates or tracking details regarding the phone delivery.

The original estimated delivery time was 3–5 weeks, and that timeline has already passed.

I’m just wondering if anyone else is experiencing similar delays?

Thank you for your input!

[FidoMaude]

Good morrning @Nirmalbhatt,

Thank you for posting about your situation. We surely want to help you shed some light on your new phone order status.

If I understand correctly, you received an email notification, following your online order, to let you know the device was on back-order, and the email had the estimated delivery timelines of 3 to 5 weeks, but it now has been 6. Is that right?

Can you confirm the phone make and model, please?

If you the original hardware change order has not been cancelled, you are still on the priority sequence established at the time you placed it. Are you able to verify its status at fido.ca/support/track-package?

Looking forward to your reply!

FidoMaude

[Nirmalbhatt]

Hello FidoMaude,

Thank you for your response and for offering to assist.

Yes, you understood the situation correctly. I ordered the Samsung Z Flip 6, and as soon as I placed the order, I received the order confirmation email. However, I haven’t received any updates, shipping details, or tracking information since that initial email.

Along with the phone order, my data plan was changed accordingly, and I also paid the required down payment at the time of purchase. My registered email address associated with the order.

I’ve tried checking the order status at fido.ca/support/track-package, but unfortunately, it still doesn’t show any updated progress.

I would appreciate it if you could help me verify the current status of my order or guide me on the next steps if needed.

Thanks again for your support!

Best regards,
Nirmal

[FidoCorey]

Thanks for getting back to us @Nirmalbhatt!

Could you please let us know the exact model/colour/storage you picked? In order for us to check, we need to know which Samsung Z Flip 6 you ordered.

~FidoCorey

[Nirmalbhatt]

Order Summary:

Thank you - FidoCorey, for reaching out and considering urgency of issue. Following are information :

• Date placed: Apr 28, 2025
• Items ordered: Samsung  Z FLIP6 / Silver
• Your plan: 120GB, Talk & Text - Plus

Thank you.

***EDITED. KEEP PERSONAL INFO PRIVATE***

[FidoCorey]

Thank you @Nirmalbhatt but I'm still missing necessary info here. How much memory does the device you chose have?

~FidoCorey

[Nirmalbhatt]

Thank you for letting me know about missing information.

• Date placed: Apr 28, 2025
• Items ordered: Samsung Z FLIP6 / Silver-256GB
• Your plan: 120GB, Talk & Text - Plus

Thank you.

[FidoCorey]

This device looks to be completely out of stock at this time and there is no current estimated date for a restock, @Nirmalbhatt. I am sorry.

Typically, in situations such as this, it could be upwards of 4-6 weeks before delivery.

At this stage, I would recommend selecting a different device entirely.

~FidoCorey

[Nirmalbhatt]

Hi FidoCorey,

Thank you for the update, although I must say it’s quite disappointing to learn that the device is completely out of stock after such a long wait with no communication or status updates.

Given the current situation, I would like to formally request the cancellation of my phone order and switch my plan back to the original data package I had before placing this order. I’ve already spent money on a couple of back covers and screen protectors specifically for the Z Flip6, which I’m now unable to return — resulting in additional loss on my part.

Additionally, the money I spent for the down payment went on hold, and I ended up paying extra each month under the upgraded plan, all for a device that is no longer available.

I sincerely hope my request will be processed promptly, and I will appreciate confirmation once the order is cancelled and my original plan is restored.

Thank you for your understanding.

Best regards,
Nirmal Bhatt

[FidoCorey]

Once again, I am sorry. I wish I had better news for you.

We are unable to assist with cancellation requests over the forums. Please call in or arrange a callback through our virtual assistant to move forward with your request. 

Resolve a concern or complaint with Fido

~FidoCorey

[Nirmalbhatt]

Thank you for your assistance.

Nirmal Bhatt