i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support.
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Just wanted to take a moment to share some good news today
Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL!
The activation of the eSIM on these devices must be done in a corporate Fido store. Our customer care can also activate, as long as it's for a BYOP line.
Also, keep in mind that eSIM activations are only available on no-term activations at this time.
One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.
We hope this helps!
***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term.
***Update*** As of 10/17/2019 eSIM can be activated in any Fido Corporate store. Check out our store locator to find the nearest one.
Got my esim activated on my iPhone XS today. I am glad Fido is finally supporting this feature. I am not happy, however, how they are going about it. When I first heard about esim being implanted in phones, the first thought that went through my mind was that how we can save on plastic use. No more cards to throw away after you take off a tiny piece. I was rather shocked to find out that in order to active phones internal esim, Fido reps still need to activate the same size card, but with out punch out SIM card, which has the QR code that you scan to activate esim. Why can’t we just scan this code right from the computer monitor? Why can’t they just print this QR code on a piece of paper? So that the company can still justify charging a $10 fee? Since there is no physical sim card attached to this piece of QR code card, print on business card stock if need be. Let’s save our planet.
I am looking to purchase an esim. There is not a Fido store in my city. Here https://www.fido.ca/consumer/content/esim-faq it states I can call to purchase an esim by calling and it will be mailed. Is the website incorrect, as when I contacted support they did not know what I was talking about and said it was not possible, although the website clearly states it can be done over the phone. I do not want to drive 1.5 hours each way to get a QR code that should be able to be emailed.
Any support would be appreciated.
I've moved your post to this existing thread.
To guide you through the steps you'd need to follow to get your eSIM, can you please let us know if you're planning to swap your SIM for an eSIM, or if you want to activate a brand new line with an eSIM?
If it's for a new line activation, are you planning to activate it with a 2-year agreement and a phone or just on a BYOP plan?
You can find more details related to the eSIM processes in the solution above.