Esim support

Reply
I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

Accepted Solution

Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL! 

 

The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating stores:

 

STORE ADDRESS CITY PROVINCE POSTAL CODE
Chinook Centre 6455 Macleod Trail Sw, 146 Calgary AB T2H0K9
Metropolis at Metrotown 4700 Kingsway, 1163 Burnaby BC V5H4M1
Richmond Centre 6551 No. 3 Rd., Unit 1110 Richmond BC V6Y2B6
Guildford Town Centre 10355 – 152nd street, 2542 Surrey  BC V3R7C1
Polo Park 1485 Portage Ave., Z009 Winnipeg  MB R3G0W4
Bramalea City Centre 25 Peel Centre Dr, 113 Brampton  ON L6T3R5
Square One 100 City Center Dr., 1-857 Mississauga ON  L5B1M7
Rideau Centre 50 Rideau St, Unit 327G Ottawa  ON K1N9J7
Fairview Mall 1800 Sheppard Ave. E, Unit 1032 Toronto  ON

M2J5A7

Toronto Eaton Centre 218 Yonge St., H014 Toronto  ON

M5B2H1

Carrefour Laval 3035, Boul. Carrefour, R044 Laval  QC

H7T1C8

Montreal Flagship 1004, rue Sainte-Catherine O, Unit 22 Montréal  QC

H3B5L2

 

At this time, only these locations can activate a line with eSIM.

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

 

We hope this helps! 

 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

View solution in context
Flag this to a Moderator
Message 1 of 88
24,926 Views
I'm a Participant Level 2 Achhibbar
I'm a Participant Level 2

Re: Esim support

Can somebody tell me if e SIM cards are available in Canada or not ?

Flag this to a Moderator
Message 76 of 88
997 Views
I'm a Participant Level 1 Rajjairath
I'm a Participant Level 1

Re: Esim support

Any update when more stores can do this. I live in Edmonton and would like to get Fido esim

 

thanks

Flag this to a Moderator
Message 77 of 88
980 Views
Moderator
Moderator

Re: Esim support

Hey @Acchibar! I moved your post to this thread since it concerns the eSIM and has all the info you need Smiley

@Rajjairath, we have no news on that but if anything changes we'll be sure to update everyone.

Hope this info helps!



Flag this to a Moderator
Message 78 of 88
971 Views
I'm a Participant Level 1 hd_yvr
I'm a Participant Level 1

Re: Esim support

What's the deal with no Vancouver location??? Have to drive 30 minutes out of the city, more than 45 minutes each way from my place, just to get an esim. 

 

Absurd.

Flag this to a Moderator
Message 79 of 88
761 Views
I'm a Participant Level 1 realraghavgupta
I'm a Participant Level 1

Re: Esim support

bring it halifax location too.

Flag this to a Moderator
Message 80 of 88
582 Views
I'm a Participant Level 3 logicallayer
I'm a Participant Level 3

Re: Esim support

How about Apple Watch? Can we enable Esim for it?

Flag this to a Moderator
Message 81 of 88
421 Views
Moderator
Moderator

Re: Esim support

Hey @logicallayer! I hope you're doing well. Smiley

 

At this time we do not carry any Apple Watch on Fido and thus do not support the Esim for it either.

 

Let us know if you have any more questions.



Flag this to a Moderator
Message 82 of 88
401 Views
I'm a Participant Level 1 mike_4mb
I'm a Participant Level 1

Re: Esim support

I assume that Fido will support eSIM on Pixel 3?

Flag this to a Moderator
Message 83 of 88
359 Views
I'm a Participant Level 1 JZHang1
I'm a Participant Level 1

Re: Esim support

Yeah man, looks like there is no Fido store in Halifax that can active esim.

Flag this to a Moderator
Message 84 of 88
348 Views
Moderator
Moderator

Re: Esim support

Hey @mike_4mb

 

We currenlty support it on the Google Pixel 3a or Pixel 3a XL with Android 9.0 or newer.

 

Thanks.



Flag this to a Moderator
Message 85 of 88
318 Views
I'm a Participant Level 2 thekerrigans
I'm a Participant Level 2

Re: Esim support

can I have my only number as an esim?

 

iphone xr

Flag this to a Moderator
Message 86 of 88
310 Views
Moderator
Moderator

Re: Esim support

Hi @thekerrigans, do you mean you wish to only have an eSIM in your iPhone Xr without a physical sim card? 



Flag this to a Moderator
Message 87 of 88
282 Views
I'm a Participant Level 1 MS16
I'm a Participant Level 1

Re: Esim support

Got my esim activated on my iPhone XS today. I am glad Fido is finally supporting this feature. I am not happy, however, how they are going about it. When I first heard about esim being implanted in phones, the first thought that went through my mind was that how we can save on plastic use. No more  cards to throw away after you take off a tiny piece. I was rather shocked to find out that in order to active phones internal esim, Fido reps still need to activate the same size card, but with out punch out SIM card, which has the QR code that you scan to activate esim. Why can’t we just scan this code right from the computer monitor? Why can’t they just print this QR code on a piece of paper? So that the company can still justify charging a $10 fee? Since there is no physical sim card attached to this piece of QR code card, print on business card stock if need be. Let’s save our planet. 

Flag this to a Moderator
Message 88 of 88
185 Views