Esim support

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I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

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Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max! 

 

The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating:

 

STORE ADDRESS CITY PROVINCE POSTAL CODE
Chinook Centre 6455 Macleod Trail Sw, 146 Calgary AB T2H0K9
Metropolis at Metrotown 4700 Kingsway, 1163 Burnaby BC V5H4M1
Richmond Centre 6551 No. 3 Rd., Unit 1110 Richmond BC V6Y2B6
Guildford Town Centre 10355 – 152nd street, 2542 Surrey  BC V3R7C1
Polo Park 1485 Portage Ave., Z009 Winnipeg  MB R3G0W4
Bramalea City Centre 25 Peel Centre Dr, 113 Brampton  ON L6T3R5
Square One 100 City Center Dr., 1-857 Mississauga ON  L5B1M7
Rideau Centre 50 Rideau St, Unit 327G Ottawa  ON K1N9J7
Fairview Mall 1800 Sheppard Ave. E, Unit 1032 Toronto  ON

M2J5A7

Toronto Eaton Centre 218 Yonge St., H014 Toronto  ON

M5B2H1

Carrefour Laval 3035, Boul. Carrefour, R044 Laval  QC

H7T1C8

Montreal Flagship 1004, rue Sainte-Catherine O, Unit 22 Montréal  QC

H3B5L2

 

At this time, only these locations can activate a line with eSIM.

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

 

We hope this helps! 

 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

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Re: Esim support

Hey @sailing


Can you tell us more about what's going on exactly for your eSim connection?

 

Did you already activate this service in one of our participating stores? 

 

 



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I'm a Contributor Level 1 SD22
I'm a Contributor Level 1

Re: Esim support

Hi @FidoKenny ,

 

What do you mean by certified Fido devices? Both phones are iPhone models which Fido sells, as well.

 

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Re: Esim support

@SD22 I mean that those are not Fido phones, am I right?

 

So you didn't buy those Iphones from one of our stores or ordered them from our customer service?

 



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I'm a Contributor Level 1 SD22
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Re: Esim support

Hi @FidoKenny ,

 

i bought the phones directly from Apple. 

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Re: Esim support

@SD22

 

Thank you for confirming.

 

I double checked on my end and there's no restriction that should stop you phone from working.

 

The store you went to should be able to contact the tech support to activate the dual sim.

 

Do you happen to know if they contacted them while you were at the store?

 



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I'm a Contributor Level 1 SD22
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Re: Esim support

Hi @FidoKenny ,

 

They did not contact support. They just tried activating it by scanning the 2D barcode on the card. 

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Re: Esim support

Thanks for confirming @SD22!

 

If the store was unable to activate it due to the above errors they would have to call in to receive further support.

 

The store does have a line to contact us in these cases. I hope this helps, to activate it you really do have to return to the store.

 

 



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I'm a Participant Level 1 admaila
I'm a Participant Level 1

Esim support

hello,

 

I have a Fido tablet plan and the balance on device is nil right now. I bought an iPad Pro (unlocked), which supports the eSim function.

 

I would like to change my tablet plan (physical SIM card) to iPad eSim if it is possible, so that when I travel out of Canada, I can use another data plan in the iPad. Can you please let me know whether this is possible and how to do it?

Thanks.

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Esim support

Hey @admaila! I hope you're doing well. Smiley

 

I've moved your post here, as it's related to your question and has the answer you seek. To clarify, eSIM support is not available for iPads, only the phones above.



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I'm a Participant Level 3 Vancityguy
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Re: Esim support

FYI / ICYDK...You need to be connected to WiFi before you scan the QR Code off the plastic card. Without having internet connectivity on your iPhone at the time of activation, the eSIM won't activate and your phone will keep throwing that error no matter how many times you or the sales guy tries.

 

Yes, this is not trivial and most people will not know this, Fido's employees included, but having your iPhone connected to a reliable internet connection over WiFi is a requirement that is unique to adding eSIM profiles to your phone...for now.

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I'm a Contributor Level 1 SD22
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Re: Esim support

Hi @FidoNick ,

 

All's good now. I went back to the store and they were able to activate the eSIM.

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I'm a Contributor Level 1 navarro152
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Re: Esim support

Hi Philippe, 

 

I am in a term plan with you (Fido Pulse). I went to the store that you have listed in Montreal and they told me that is not possible to do it, unless it is a BYOD plan. 

And here you mentioned something that should be possible even if is a term or not term? I am understanding something wrong? 

 

Thanks

 

 

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Re: Esim support

Hello @navarro152

 

Were you looking to do a Sim SWAP are an activation of a new line?


The reason why I'm asking is because for an activation, it will need to be on a BYOD plan.


A SIM swap however can be done on a term or no term plan.

 

 



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I'm a Contributor Level 1 navarro152
I'm a Contributor Level 1

Re: Esim support

Hi Kenny, 

 

Thank you for your reply. No, my intention is to keep my same active line, I have a pulse plan with you . But only change my active SIM card to an esim. Or maybe I am understanding wrong the term SWAP. 

 

Thanks

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Re: Esim support

@navarro152

 

You can do a SIM swap on a line that is on a term or no term, like confirmed by Phil earlier on this thread.

 

This applies on what you are trying to do here.


There might have been a confusion at the store you went to.


I invite you to go back and keep ups updated.

 

 



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