i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support.
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Just wanted to take a moment to share some good news today
Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL!
The activation of the eSIM on these devices must be done in a corporate Fido store. Our customer care can also activate, as long as it's for a BYOP line.
Also, keep in mind that eSIM activations are only available on no-term activations at this time.
One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.
We hope this helps!
***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term.
***Update*** As of 10/17/2019 eSIM can be activated in any Fido Corporate store. Check out our store locator to find the nearest one.
Thanks for the update,
We've confirmed that the number you've used is correct. That store should be able to provide you with assistance with the activation on an eSIM. Can you please clarify what service and handset you wanted to activate?
Keep in mind that some conditions apply for eSIM activations:
Let us know so we can follow up.
We were able to confirm with the store in question that they can now activate the eSIM portion of your iPhone.
If you wish to confirm, you can simply give them a call to double check, but you should have no trouble performing the transaction there now.
Hope this helps!
We double checked all the information and a SIM swap for eSIM can be done on any line (whether it's on agreement or not). For new activations, it must be a on no-term.
We suggest getting in touch with the store again, they should be able to do it for you