i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support.
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Just wanted to take a moment to share some good news today
Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL!
The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating stores:
|Chinook Centre||6455 Macleod Trail Sw, 146||Calgary||AB||T2H0K9|
|Metropolis at Metrotown||4700 Kingsway, 1163||Burnaby||BC||V5H4M1|
|Richmond Centre||6551 No. 3 Rd., Unit 1110||Richmond||BC||V6Y2B6|
|Guildford Town Centre||10355 – 152nd street, 2542||Surrey||BC||V3R7C1|
|Polo Park||1485 Portage Ave., Z009||Winnipeg||MB||R3G0W4|
|Bramalea City Centre||25 Peel Centre Dr, 113||Brampton||ON||L6T3R5|
|Square One||100 City Center Dr., 1-857||Mississauga||ON||L5B1M7|
|Rideau Centre||50 Rideau St, Unit 327G||Ottawa||ON||K1N9J7|
|Fairview Mall||1800 Sheppard Ave. E, Unit 1032||Toronto||ON||
|Toronto Eaton Centre||218 Yonge St., H014||Toronto||ON||
|Carrefour Laval||3035, Boul. Carrefour, R044||Laval||QC||
|Montreal Flagship||1004, rue Sainte-Catherine O, Unit 22||Montréal||QC||
At this time, only these locations can activate a line with eSIM.
Also, keep in mind that eSIM activations are only available on no-term activations at this time.
One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.
We hope this helps!
***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term.
Thank you for confirming.
I double checked on my end and there's no restriction that should stop you phone from working.
The store you went to should be able to contact the tech support to activate the dual sim.
Do you happen to know if they contacted them while you were at the store?
Thanks for confirming @SD22!
If the store was unable to activate it due to the above errors they would have to call in to receive further support.
The store does have a line to contact us in these cases. I hope this helps, to activate it you really do have to return to the store.
I have a Fido tablet plan and the balance on device is nil right now. I bought an iPad Pro (unlocked), which supports the eSim function.
I would like to change my tablet plan (physical SIM card) to iPad eSim if it is possible, so that when I travel out of Canada, I can use another data plan in the iPad. Can you please let me know whether this is possible and how to do it?
FYI / ICYDK...You need to be connected to WiFi before you scan the QR Code off the plastic card. Without having internet connectivity on your iPhone at the time of activation, the eSIM won't activate and your phone will keep throwing that error no matter how many times you or the sales guy tries.
Yes, this is not trivial and most people will not know this, Fido's employees included, but having your iPhone connected to a reliable internet connection over WiFi is a requirement that is unique to adding eSIM profiles to your phone...for now.
I am in a term plan with you (Fido Pulse). I went to the store that you have listed in Montreal and they told me that is not possible to do it, unless it is a BYOD plan.
And here you mentioned something that should be possible even if is a term or not term? I am understanding something wrong?
Were you looking to do a Sim SWAP are an activation of a new line?
The reason why I'm asking is because for an activation, it will need to be on a BYOD plan.
A SIM swap however can be done on a term or no term plan.
You can do a SIM swap on a line that is on a term or no term, like confirmed by Phil earlier on this thread.
This applies on what you are trying to do here.
There might have been a confusion at the store you went to.
I invite you to go back and keep ups updated.