i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support.
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04-24-2019 10:32 AM
Just wanted to take a moment to share some good news today
As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max!
The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating:
|Chinook Centre||6455 Macleod Trail Sw, 146||Calgary||AB||T2H0K9|
|Metropolis at Metrotown||4700 Kingsway, 1163||Burnaby||BC||V5H4M1|
|Richmond Centre||6551 No. 3 Rd., Unit 1110||Richmond||BC||V6Y2B6|
|Guildford Town Centre||10355 – 152nd street, 2542||Surrey||BC||V3R7C1|
|Polo Park||1485 Portage Ave., Z009||Winnipeg||MB||R3G0W4|
|Bramalea City Centre||25 Peel Centre Dr, 113||Brampton||ON||L6T3R5|
|Square One||100 City Center Dr., 1-857||Mississauga||ON||L5B1M7|
|Rideau Centre||50 Rideau St, Unit 327G||Ottawa||ON||K1N9J7|
|Fairview Mall||1800 Sheppard Ave. E, Unit 1032||Toronto||ON||
|Toronto Eaton Centre||218 Yonge St., H014||Toronto||ON||
|Carrefour Laval||3035, Boul. Carrefour, R044||Laval||QC||
|Montreal Flagship||1004, rue Sainte-Catherine O, Unit 22||Montréal||QC||
At this time, only these locations can activate a line with eSIM.
Also, keep in mind that eSIM activations are only available on no-term activations at this time.
One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.
We hope this helps!
***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term.
I stop by (again, my 3rd time) in the Fido flagship of Montreal as mentioned before in my previous message. They told me that is not possible to do the sim Swap, because I am under a contract with them. I mentioned them and showed them your message, and the guy told me, that they have this rule and whatever it say online they have to follow their rules.
It it is kind of annoying this, and even if is a rule, I find it disappointing that the rule give preference to non FIDO customers or others than the ones that we decide to trust the company and get a term plan.
Thank you for sharing your feedback on this. Rest assured that we definitely don't want this type of experience with any of our customers. We are always happy to go over the situation to get it fixed.
I would like to take a closer look at what happened at the store.
I'm sending you a PM to get this looked into. Hope to talk to you soon.
Any word on timing to roll out to other locations that can do the swap to an eSIM? I'm in Hamilton and the Rogers and Fido stores are beside eachother in Limeridge Mall. Rogers will swap theirs but Fido cannot. Closest store that can do the swap id Mississauga Square One. How long until Limeridge Hamilton will be able to sap to eSIM?
This message is to do a following up with the swap sims in Montreal. Thanks to the help of the people from the customers support from FIDO (Kenny and Claudia), finally in the Montreal flagship in downtown they are able to do the swap of the sims. They contacted the store (as I understood) and clarified the things with them (make the representatives of the store understand). While do I had an issue in the way that one of the representatives spoke to me, but this is not part of the topic.
Thanks for the support guys, and if anyone wants to do a swap of the sim to an esim now is possible in Montreal.
Hey @brettv and all interested! Welcome to the community.
Good news, we now offer eSIMs for clients on an agreement at select stores.
Did you go to the Fido store at the Metropolis at Metrotown on 4700 Kingsway, 1163?
If you did, I suggest trying again. This policy went into effect very recently and the employee may not have been aware.
Let us know how it works out.
just finding this thread now, glad to know you guys are finally supporting esims
1) Will esims be offered for data only plans (ie. the $15, 3Gig/4Gig tablet plan)? and if so, will it still be LTE speed?
2) Will prepaid plans be eligible for switching to esim?