Esim support

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I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

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Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL! 

 

The activation of the eSIM on these devices must be done in a corporate Fido store. Our customer care can also activate, as long as it's for a BYOP line. 

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

 

We hope this helps! 

 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

 

***Update*** As of 10/17/2019 eSIM can be activated in any Fido Corporate store. Check out our store locator to find the nearest one. 

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I'm a Participant Level 2 Nico14
I'm a Participant Level 2

Re: Esim support

Hi there,

 

I have an iPhone XS and I'm on a month-to-month agreement with a BYOP plan.

 

Can I activate the e-sim with a foreign carrier and use the simtray for my FIDO card?

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Re: Esim support

Hey @Nico14,

 

Welcome to our Community! 

 

As long as the other provider supports the eSIM on non certified devices, you should be able to, you'd just need to verify with the foreign carrier.

 

 



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I'm a Participant Level 3 ryanrudolf
I'm a Participant Level 3

Re: Esim support

My 2yr contract of tablet data plan is done. Can i get an e-sim for it and use that on a compatible phone?

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Re: Esim support

Hey @ryanrudolf

 

We'll be happy to help with this. 

 

Can you answer the following questions so we can help?

- You wish to keep the same data plan and use it on a phone instead but with an esim? 

- Is your primary line with Fido? 

 

Thanks! We'll look into this for you.



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I'm a Participant Level 3 ryanrudolf
I'm a Participant Level 3

Re: Esim support

Yes I want to keep the data line and if possible transfer it to a compatible e-sim phone.

 

I dont have a primary line though.

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Re: Esim support

Hey @ryanrudolf! Philippe here.

 

Just to clarify then, the data-only plan is the only active line on your account then?

 

Which device are you planning to use with the eSIM? Is it a Fido device?

 

Let us know.



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I'm a Participant Level 3 ryanrudolf
I'm a Participant Level 3

Re: Esim support

Yes the tablet plan is all i have.

 

I want to use it on a Pixel 3a XL device, it is not with Fido. Is that possible? I'm planning to go to a store tomorrow but wanted to check first.

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Re: Esim support

Very good!

 

The Pixel 3a XL must have Android 9.0 or newer. Is that the case with your phone?



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I'm a Participant Level 3 ryanrudolf
I'm a Participant Level 3

Re: Esim support

Yes my 3a XL is on Android 10 / Android Q.

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Re: Esim support

Thank you!

 

You may need to switch to a mobile plan, but I'll have to verify that to be sure. We'll post an update here once we have the answer.

 

Thanks for your patience!



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