Esim support

I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support


i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

Accepted Solution

Re: Esim support

Hey Community!

Just wanted to take a moment to share some good news today Smiley


As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max! 


The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating:


Chinook Centre 6455 Macleod Trail Sw, 146 Calgary AB T2H0K9
Metropolis at Metrotown 4700 Kingsway, 1163 Burnaby BC V5H4M1
Richmond Centre 6551 No. 3 Rd., Unit 1110 Richmond BC V6Y2B6
Guildford Town Centre 10355 – 152nd street, 2542 Surrey  BC V3R7C1
Polo Park 1485 Portage Ave., Z009 Winnipeg  MB R3G0W4
Bramalea City Centre 25 Peel Centre Dr, 113 Brampton  ON L6T3R5
Square One 100 City Center Dr., 1-857 Mississauga ON  L5B1M7
Rideau Centre 50 Rideau St, Unit 327G Ottawa  ON K1N9J7
Fairview Mall 1800 Sheppard Ave. E, Unit 1032 Toronto  ON


Toronto Eaton Centre 218 Yonge St., H014 Toronto  ON


Carrefour Laval 3035, Boul. Carrefour, R044 Laval  QC


Montreal Flagship 1004, rue Sainte-Catherine O, Unit 22 Montréal  QC



At this time, only these locations can activate a line with eSIM.


Also, keep in mind that eSIM activations are only available on no-term activations at this time. 


One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.


We hope this helps! 


***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

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Message 1 of 78
I'm a Participant Level 2 Achhibbar
I'm a Participant Level 2

Re: Esim support

Can somebody tell me if e SIM cards are available in Canada or not ?

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I'm a Participant Level 1 Rajjairath
I'm a Participant Level 1

Re: Esim support

Any update when more stores can do this. I live in Edmonton and would like to get Fido esim



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Message 77 of 78

Re: Esim support

Hey @Acchibar! I moved your post to this thread since it concerns the eSIM and has all the info you need Smiley

@Rajjairath, we have no news on that but if anything changes we'll be sure to update everyone.

Hope this info helps!

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