Esim support

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I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

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Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max! 

 

The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating:

 

STORE ADDRESS CITY PROVINCE POSTAL CODE
Chinook Centre 6455 Macleod Trail Sw, 146 Calgary AB T2H0K9
Metropolis at Metrotown 4700 Kingsway, 1163 Burnaby BC V5H4M1
Richmond Centre 6551 No. 3 Rd., Unit 1110 Richmond BC V6Y2B6
Guildford Town Centre 10355 – 152nd street, 2542 Surrey  BC V3R7C1
Polo Park 1485 Portage Ave., Z009 Winnipeg  MB R3G0W4
Bramalea City Centre 25 Peel Centre Dr, 113 Brampton  ON L6T3R5
Square One 100 City Center Dr., 1-857 Mississauga ON  L5B1M7
Rideau Centre 50 Rideau St, Unit 327G Ottawa  ON K1N9J7
Fairview Mall 1800 Sheppard Ave. E, Unit 1032 Toronto  ON

M2J5A7

Toronto Eaton Centre 218 Yonge St., H014 Toronto  ON

M5B2H1

Carrefour Laval 3035, Boul. Carrefour, R044 Laval  QC

H7T1C8

Montreal Flagship 1004, rue Sainte-Catherine O, Unit 22 Montréal  QC

H3B5L2

 

At this time, only these locations can activate a line with eSIM.

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

 

We hope this helps! 

 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

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I'm a Contributor Level 1 navarro152
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Re: Esim support

Hi Kenny,

 

Thanks, I will go again to the store here in Montreal. And I hope that this time they will have the proper information. Thanks a lot for your support. And I will keep you updated. 

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I'm a Contributor Level 1 navarro152
I'm a Contributor Level 1

Re: Esim support

Hello Kenny,

 

I stop by (again, my 3rd time) in the Fido flagship of Montreal as mentioned before in my previous message. They told me that is not possible to do the sim Swap, because I am under a contract with them. I mentioned them and showed them your message, and the guy told me, that they have this rule and whatever it say online they have to follow their rules. 

 

It it is kind of annoying this, and even if is a rule, I find it disappointing that the rule give preference to non FIDO customers or others than the ones that we decide to trust the company and get a term plan. 

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I'm a Participant Level 1 Mylo
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Re: Esim support

That’s ridiculous to make you return and be turned away.

 

call customer service or send an email to the President and voice your concern.

 

There’s absolutely no reason to accept this treatment.

 

Do not relent.

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Re: Esim support

Hello @Mylo


Thank you for sharing your feedback on this. Rest assured that we definitely don't want this type of experience with any of our customers. We are always happy to go over the situation to get it fixed.

@navarro152

 

I would like to take a closer look at what happened at the store.


I'm sending you a PM to get this looked into. Hope to talk to you soon.



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I'm a Participant Level 1 dbusguy1
I'm a Participant Level 1

Re: Esim support

Any word on timing to roll out to other locations that can do the swap to an eSIM?  I'm in Hamilton and the Rogers and Fido stores are beside eachother in Limeridge Mall.  Rogers will swap theirs but Fido cannot.  Closest store that can do the swap id Mississauga Square One.  How long until Limeridge Hamilton will be able to sap to eSIM?

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Re: Esim support

Hi @dbusguy1,

 

We have no information to share at this time, sorry Sad

 

 



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I'm a Participant Level 2 ahmakki
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Re: Esim support

Go to carrefour laval store , i went there and they did it in 5 mins , i have a two years contract and they were able to do it . Cost me 11.50 $

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I'm a Contributor Level 1 navarro152
I'm a Contributor Level 1

Re: Esim support

Hi all,

 

This message is to do a following up with the swap sims in Montreal. Thanks to the help of the people from the customers support from FIDO (Kenny and Claudia), finally in the Montreal flagship in downtown they are able to do the swap of the sims. They contacted the store (as I understood) and clarified the things with them (make the representatives of the store understand). While do I had an issue in the way that one of the representatives spoke to me, but this is not part of the topic. 

 

Thanks for the support guys, and if anyone wants to do a swap of the sim to an esim now is possible in Montreal. 

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I'm a Contributor Level 1 navarro152
I'm a Contributor Level 1

Re: Esim support

Luckily the customer's support from here contacted me and did the work on communicating the Montreal store. But I was planning to follow your advice.

 

Now the issue is solved, thanks

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I'm a Participant Level 1 brettv
I'm a Participant Level 1

Re: Esim support

Hello,

 

I went to the store in Metrotown and they told me i couldn't get a ESIM if I had a contract.

I just bought my iPhone and my 2 year plan from Fido.

 

is this real the truth?

 

Thank you

 

Emma

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Re: Esim support

Hey @brettv and all interested! Welcome to the community. Smiley

 

Good news, we now offer eSIMs for clients on an agreement at select stores.

 

Did you go to the Fido store at the Metropolis at Metrotown on 4700 Kingsway, 1163?

 

If you did, I suggest trying again. This policy went into effect very recently and the employee may not have been aware.

 

Let us know how it works out.



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I'm a Participant Level 3 Joycey
I'm a Participant Level 3

Re: Esim support

just finding this thread now, glad to know you guys are finally supporting esims

 

Couple questions

 

1) Will esims be offered for data only plans (ie. the $15, 3Gig/4Gig tablet plan)? and if so, will it still be LTE speed?

 

2) Will prepaid plans be eligible for switching to esim?

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I'm a Participant Level 1 shivaagarwal1
I'm a Participant Level 1

Re: Esim support

Hi,

 

Did anyone try to activate the esim on Pixel 3 / Pixel 3 XL?

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Re: Esim support

Hi @Joycey, we currently have no information on this but will let you know as soon as we do. Thanks Smiley



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Re: Esim support

Hi @shivaagarwal1

 

We currently only support the iPhone Xs, Xs Max and XR.



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