Esim support

[livefaisal]

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

[livefaisal]

Hey Community!

Just wanted to take a moment to share some good news today 

As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max! 

The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating:

STORE	ADDRESS	CITY	PROVINCE	POSTAL CODE
Chinook Centre	6455 Macleod Trail Sw, 146	Calgary	AB	T2H0K9
Metropolis at Metrotown	4700 Kingsway, 1163	Burnaby	BC	V5H4M1
Richmond Centre	6551 No. 3 Rd., Unit 1110	Richmond	BC	V6Y2B6
Guildford Town Centre	10355 – 152nd street, 2542	Surrey	BC	V3R7C1
Polo Park	1485 Portage Ave., Z009	Winnipeg	MB	R3G0W4
Bramalea City Centre	25 Peel Centre Dr, 113	Brampton	ON	L6T3R5
Square One	100 City Center Dr., 1-857	Mississauga	ON	L5B1M7
Rideau Centre	50 Rideau St, Unit 327G	Ottawa	ON	K1N9J7
Fairview Mall	1800 Sheppard Ave. E, Unit 1032	Toronto	ON	M2J5A7
Toronto Eaton Centre	218 Yonge St., H014	Toronto	ON	M5B2H1
Carrefour Laval	3035, Boul. Carrefour, R044	Laval	QC	H7T1C8
Montreal Flagship	1004, rue Sainte-Catherine O, Unit 22	Montréal	QC	H3B5L2

At this time, only these locations can activate a line with eSIM.

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

We hope this helps! 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

[navarro152]

Hi Kenny,

Thanks, I will go again to the store here in Montreal. And I hope that this time they will have the proper information. Thanks a lot for your support. And I will keep you updated. 

[navarro152]

Hello Kenny,

I stop by (again, my 3rd time) in the Fido flagship of Montreal as mentioned before in my previous message. They told me that is not possible to do the sim Swap, because I am under a contract with them. I mentioned them and showed them your message, and the guy told me, that they have this rule and whatever it say online they have to follow their rules. 

It it is kind of annoying this, and even if is a rule, I find it disappointing that the rule give preference to non FIDO customers or others than the ones that we decide to trust the company and get a term plan. 

[Mylo]

That’s ridiculous to make you return and be turned away.

call customer service or send an email to the President and voice your concern.

There’s absolutely no reason to accept this treatment.

Do not relent.

[FidoKenny]

Hello @Mylo

Thank you for sharing your feedback on this. Rest assured that we definitely don't want this type of experience with any of our customers. We are always happy to go over the situation to get it fixed.

@navarro152

I would like to take a closer look at what happened at the store.

I'm sending you a PM to get this looked into. Hope to talk to you soon.

[dbusguy1]

Any word on timing to roll out to other locations that can do the swap to an eSIM?  I'm in Hamilton and the Rogers and Fido stores are beside eachother in Limeridge Mall.  Rogers will swap theirs but Fido cannot.  Closest store that can do the swap id Mississauga Square One.  How long until Limeridge Hamilton will be able to sap to eSIM?

[FidoFaiza]

Hi @dbusguy1,

We have no information to share at this time, sorry

[ahmakki]

Go to carrefour laval store , i went there and they did it in 5 mins , i have a two years contract and they were able to do it . Cost me 11.50 $

[navarro152]

Hi all,

This message is to do a following up with the swap sims in Montreal. Thanks to the help of the people from the customers support from FIDO (Kenny and Claudia), finally in the Montreal flagship in downtown they are able to do the swap of the sims. They contacted the store (as I understood) and clarified the things with them (make the representatives of the store understand). While do I had an issue in the way that one of the representatives spoke to me, but this is not part of the topic. 

Thanks for the support guys, and if anyone wants to do a swap of the sim to an esim now is possible in Montreal. 

[navarro152]

Luckily the customer's support from here contacted me and did the work on communicating the Montreal store. But I was planning to follow your advice.

Now the issue is solved, thanks

[brettv]

Hello,

I went to the store in Metrotown and they told me i couldn't get a ESIM if I had a contract.

I just bought my iPhone and my 2 year plan from Fido.

is this real the truth?

Thank you

Emma

[FidoFaiza]

Hey @brettv and all interested! Welcome to the community.

Good news, we now offer eSIMs for clients on an agreement at select stores.

Did you go to the Fido store at the Metropolis at Metrotown on 4700 Kingsway, 1163?

If you did, I suggest trying again. This policy went into effect very recently and the employee may not have been aware.

Let us know how it works out.

[Joycey]

just finding this thread now, glad to know you guys are finally supporting esims

Couple questions

1) Will esims be offered for data only plans (ie. the $15, 3Gig/4Gig tablet plan)? and if so, will it still be LTE speed?

2) Will prepaid plans be eligible for switching to esim?

[shivaagarwal1]

Hi,

Did anyone try to activate the esim on Pixel 3 / Pixel 3 XL?

[FidoFaiza]

Hi @Joycey, we currently have no information on this but will let you know as soon as we do. Thanks

[FidoFaiza]

Hi @shivaagarwal1

We currently only support the iPhone Xs, Xs Max and XR.