Esim support

[livefaisal]

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

[livefaisal]

Hey Community!

Just wanted to take a moment to share some good news today 

Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL! 

The activation of the eSIM on these devices must be done in a corporate Fido store. Our customer care can also activate, as long as it's for a BYOP line. 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

We hope this helps! 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

***Update*** As of 10/17/2019 eSIM can be activated in any Fido Corporate store. Check out our store locator to find the nearest one. 

***Update*** eSIMs are available in all retail stores except Best Buy.

[navarro152]

Hi Kenny,

Thanks, I will go again to the store here in Montreal. And I hope that this time they will have the proper information. Thanks a lot for your support. And I will keep you updated. 

[navarro152]

Hello Kenny,

I stop by (again, my 3rd time) in the Fido flagship of Montreal as mentioned before in my previous message. They told me that is not possible to do the sim Swap, because I am under a contract with them. I mentioned them and showed them your message, and the guy told me, that they have this rule and whatever it say online they have to follow their rules. 

It it is kind of annoying this, and even if is a rule, I find it disappointing that the rule give preference to non FIDO customers or others than the ones that we decide to trust the company and get a term plan. 

[Mylo]

That’s ridiculous to make you return and be turned away.

call customer service or send an email to the President and voice your concern.

There’s absolutely no reason to accept this treatment.

Do not relent.

[FidoKenny]

Hello @Mylo

Thank you for sharing your feedback on this. Rest assured that we definitely don't want this type of experience with any of our customers. We are always happy to go over the situation to get it fixed.

@navarro152

I would like to take a closer look at what happened at the store.

I'm sending you a PM to get this looked into. Hope to talk to you soon.

[dbusguy1]

Any word on timing to roll out to other locations that can do the swap to an eSIM?  I'm in Hamilton and the Rogers and Fido stores are beside eachother in Limeridge Mall.  Rogers will swap theirs but Fido cannot.  Closest store that can do the swap id Mississauga Square One.  How long until Limeridge Hamilton will be able to sap to eSIM?

[FidoFaiza]

Hi @dbusguy1,

We have no information to share at this time, sorry

[ahmakki]

Go to carrefour laval store , i went there and they did it in 5 mins , i have a two years contract and they were able to do it . Cost me 11.50 $

[navarro152]

Hi all,

This message is to do a following up with the swap sims in Montreal. Thanks to the help of the people from the customers support from FIDO (Kenny and Claudia), finally in the Montreal flagship in downtown they are able to do the swap of the sims. They contacted the store (as I understood) and clarified the things with them (make the representatives of the store understand). While do I had an issue in the way that one of the representatives spoke to me, but this is not part of the topic. 

Thanks for the support guys, and if anyone wants to do a swap of the sim to an esim now is possible in Montreal. 

[navarro152]

Luckily the customer's support from here contacted me and did the work on communicating the Montreal store. But I was planning to follow your advice.

Now the issue is solved, thanks

[brettv]

Hello,

I went to the store in Metrotown and they told me i couldn't get a ESIM if I had a contract.

I just bought my iPhone and my 2 year plan from Fido.

is this real the truth?

Thank you

Emma