Esim support

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I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

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Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL! 

 

The activation of the eSIM on these devices must be done in a corporate Fido store. Our customer care can also activate, as long as it's for a BYOP line. 

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

 

We hope this helps! 

 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

 

***Update*** As of 10/17/2019 eSIM can be activated in any Fido Corporate store. Check out our store locator to find the nearest one. 

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Re: Esim support

Hey @sailing


Can you tell us more about what's going on exactly for your eSim connection?

 

Did you already activate this service in one of our participating stores? 

 

 



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I'm a Contributor Level 1 SD22
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Re: Esim support

Hi @FidoKenny ,

 

What do you mean by certified Fido devices? Both phones are iPhone models which Fido sells, as well.

 

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Re: Esim support

@SD22 I mean that those are not Fido phones, am I right?

 

So you didn't buy those Iphones from one of our stores or ordered them from our customer service?

 



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I'm a Contributor Level 1 SD22
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Re: Esim support

Hi @FidoKenny ,

 

i bought the phones directly from Apple. 

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Re: Esim support

@SD22

 

Thank you for confirming.

 

I double checked on my end and there's no restriction that should stop you phone from working.

 

The store you went to should be able to contact the tech support to activate the dual sim.

 

Do you happen to know if they contacted them while you were at the store?

 



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I'm a Contributor Level 1 SD22
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Re: Esim support

Hi @FidoKenny ,

 

They did not contact support. They just tried activating it by scanning the 2D barcode on the card. 

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Re: Esim support

Thanks for confirming @SD22!

 

If the store was unable to activate it due to the above errors they would have to call in to receive further support.

 

The store does have a line to contact us in these cases. I hope this helps, to activate it you really do have to return to the store.

 

 



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I'm a Participant Level 1 admaila
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Esim support

hello,

 

I have a Fido tablet plan and the balance on device is nil right now. I bought an iPad Pro (unlocked), which supports the eSim function.

 

I would like to change my tablet plan (physical SIM card) to iPad eSim if it is possible, so that when I travel out of Canada, I can use another data plan in the iPad. Can you please let me know whether this is possible and how to do it?

Thanks.

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Esim support

Hey @admaila! I hope you're doing well. Smiley

 

I've moved your post here, as it's related to your question and has the answer you seek. To clarify, eSIM support is not available for iPads, only the phones above.



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I'm a Participant Level 3 Vancityguy
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Re: Esim support

FYI / ICYDK...You need to be connected to WiFi before you scan the QR Code off the plastic card. Without having internet connectivity on your iPhone at the time of activation, the eSIM won't activate and your phone will keep throwing that error no matter how many times you or the sales guy tries.

 

Yes, this is not trivial and most people will not know this, Fido's employees included, but having your iPhone connected to a reliable internet connection over WiFi is a requirement that is unique to adding eSIM profiles to your phone...for now.

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I'm a Contributor Level 1 SD22
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Re: Esim support

Hi @FidoNick ,

 

All's good now. I went back to the store and they were able to activate the eSIM.

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I'm a Contributor Level 1 navarro152
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Re: Esim support

Hi Philippe, 

 

I am in a term plan with you (Fido Pulse). I went to the store that you have listed in Montreal and they told me that is not possible to do it, unless it is a BYOD plan. 

And here you mentioned something that should be possible even if is a term or not term? I am understanding something wrong? 

 

Thanks

 

 

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Re: Esim support

Hello @navarro152

 

Were you looking to do a Sim SWAP are an activation of a new line?


The reason why I'm asking is because for an activation, it will need to be on a BYOD plan.


A SIM swap however can be done on a term or no term plan.

 

 



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I'm a Contributor Level 1 navarro152
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Re: Esim support

Hi Kenny, 

 

Thank you for your reply. No, my intention is to keep my same active line, I have a pulse plan with you . But only change my active SIM card to an esim. Or maybe I am understanding wrong the term SWAP. 

 

Thanks

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Re: Esim support

@navarro152

 

You can do a SIM swap on a line that is on a term or no term, like confirmed by Phil earlier on this thread.

 

This applies on what you are trying to do here.


There might have been a confusion at the store you went to.


I invite you to go back and keep ups updated.

 

 



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