Esim support

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I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

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Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL! 

 

The activation of the eSIM on these devices must be done in a corporate Fido store. Our customer care can also activate, as long as it's for a BYOP line. 

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

 

We hope this helps! 

 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

 

***Update*** As of 10/17/2019 eSIM can be activated in any Fido Corporate store. Check out our store locator to find the nearest one. 

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I'm a Contributor Level 1 SD22
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Re: Esim support

Here are some updates on switching to the esim. I went back to the Richmond store and this time the associate who helped knew what he needs to do. However, nothing worked. We tried to switch to the esim on two separate phones, an XS and an XR. Both are unlocked so it should not be any issues. 

Here is the error message we’ve got.

83DFFA93-18AE-4190-9167-C68208DCB259.jpeg

 

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Re: Esim support

Hey @SD22!

 

I'm sad to read that you were not able to get it to work. Can you confirm a few things for me please?

 

1. What version of the IOS are you running?

 

2. Did you attempt to restart the device?

 

3. Did you follow the Apple troubleshooting checklist found here?

 

Let us know.



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I'm a Contributor Level 1 SD22
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Re: Esim support

Hi @FidoPhilippe ,

 

Both devices are running iOS 12.2.

Yes, I have restarted both devices.

I went through checklist, but still no luck.

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Re: Esim support

@SD22

 

Glad to  see that you were able to meet a representative at the store so he can help you with that. 

 

You definitely should be able to use your Esim without  a problem.

You said earlier that the phones are unlocked. So to confirm with you, those are not certified Fido devices?



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I'm a Participant Level 1 sailing
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Re: Esim support

Hi just wondering what’s the situation now? Did you solve it yet? I think I might do the same choice as you...

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Re: Esim support

Hey @sailing


Can you tell us more about what's going on exactly for your eSim connection?

 

Did you already activate this service in one of our participating stores? 

 

 



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I'm a Contributor Level 1 SD22
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Re: Esim support

Hi @FidoKenny ,

 

What do you mean by certified Fido devices? Both phones are iPhone models which Fido sells, as well.

 

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Re: Esim support

@SD22 I mean that those are not Fido phones, am I right?

 

So you didn't buy those Iphones from one of our stores or ordered them from our customer service?

 



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I'm a Contributor Level 1 SD22
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Re: Esim support

Hi @FidoKenny ,

 

i bought the phones directly from Apple. 

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Re: Esim support

@SD22

 

Thank you for confirming.

 

I double checked on my end and there's no restriction that should stop you phone from working.

 

The store you went to should be able to contact the tech support to activate the dual sim.

 

Do you happen to know if they contacted them while you were at the store?

 



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