Esim support

[livefaisal]

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

[livefaisal]

Hey Community!

Just wanted to take a moment to share some good news today 

Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL! 

The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating stores:

STORE	ADDRESS	CITY	PROVINCE	POSTAL CODE
Chinook Centre	6455 Macleod Trail Sw, 146	Calgary	AB	T2H0K9
Metropolis at Metrotown	4700 Kingsway, 1163	Burnaby	BC	V5H4M1
Richmond Centre	6551 No. 3 Rd., Unit 1110	Richmond	BC	V6Y2B6
Guildford Town Centre	10355 – 152nd street, 2542	Surrey	BC	V3R7C1
Polo Park	1485 Portage Ave., Z009	Winnipeg	MB	R3G0W4
Bramalea City Centre	25 Peel Centre Dr, 113	Brampton	ON	L6T3R5
Square One	100 City Center Dr., 1-857	Mississauga	ON	L5B1M7
Rideau Centre	50 Rideau St, Unit 327G	Ottawa	ON	K1N9J7
Fairview Mall	1800 Sheppard Ave. E, Unit 1032	Toronto	ON	M2J5A7
Toronto Eaton Centre	218 Yonge St., H014	Toronto	ON	M5B2H1
Carrefour Laval	3035, Boul. Carrefour, R044	Laval	QC	H7T1C8
Montreal Flagship	1004, rue Sainte-Catherine O, Unit 22	Montréal	QC	H3B5L2

At this time, only these locations can activate a line with eSIM.

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

We hope this helps! 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

[FidoKenny]

Hey @drycold.

I can understand why this is important for you.

We are looking into and we will let you know here as soon as we have an update.

[SD22]

I went to store at Richmond Centre and had a frustrating experience as well.

The associate was not able activate the eSIM and got the manager who told me I have to have a regular SIM with a second phone number (from Fido or other provider) before they can switch my number to the eSIM. He also said the eSIM from Fido will never work if I don’t have a physical SIM with another phone number installed on the phone.

[FidoKenny]

Hello @SD22

I'm sorry to learn about your experience at the store.

I just want to make sure that I understand your requests here. You are looking to activate a stand alone ESIM? And you don't already have a phone number with us with a physical sim card on your current Iphone?

You do need a physical sim activated already in order to activate a Esim.

Let me know.

[SD22]

Hello @FidoKenny,

Thank you for getting back to me. I already have an activated physical SIM card with a Fido number in my phone. I want to switch it to an eSIM instead.

[FidoKenny]

@SD22

Thanks for the reply. I will simply need to gather more information concerning this and I will get back to you here once I get some news.

[FidoKenny]

Hey  @SD22 

I was able to confirm with our support team that the sim swap can be done at our stores.

I invite you to visit one of the participating stores once again so they can have that done for you.

Keep us updated.

[ahmakki]

Hi, is there any conditions for sim swap (from nano to esim) ? i didn't go to the store yet but i read it's only for new fido clients, BYOD or business lines ?  

[FidoPhilippe]

Hey @ayahmakki! I hope you're doing well.

There are no conditions. You can do a SIM swap on an existing line that is on a term or no term. It can only be done in the stores listed above though.

I hope that helps!

[cdast]

I have gone to the Richmond store and they say that e-sim can only be activated on a bring your own device plan.

I called Fido to change my plan and they said no need to do that as esim is available on all plans. Term or no term for existing lines. This is based on the information provided by @FidoPhilippe on this forum.

I then went to the Surrey store and they said no they can’t do it as it’s only available on bring your own device plan on new activations.

I need someone from Fido to figure this out and come out with a definitive answer. This is a huge waste of time for your customers. 

Im getting fed up and will just dump my line and go to Bell. Fido, get your act together and come out with a FINAL answer please.

[Jackxiang]

So I went to Richmond Fido store last week and set up the Fido esim. But after that I can’t use China Unicom anymore(China Unicom is a physical card),China’s Unicom showed no service.Before I switched to Fido esim,I can still use China Unicom.....IM regret about setting up Fido esim

[SD22]

Here are some updates on switching to the esim. I went back to the Richmond store and this time the associate who helped knew what he needs to do. However, nothing worked. We tried to switch to the esim on two separate phones, an XS and an XR. Both are unlocked so it should not be any issues. 

Here is the error message we’ve got.

[FidoPhilippe]

Hey @SD22!

I'm sad to read that you were not able to get it to work. Can you confirm a few things for me please?

1. What version of the IOS are you running?

2. Did you attempt to restart the device?

3. Did you follow the Apple troubleshooting checklist found here?

Let us know.

[SD22]

Hi @FidoPhilippe ,

Both devices are running iOS 12.2.

Yes, I have restarted both devices.

I went through checklist, but still no luck.

[FidoKenny]

@SD22

Glad to  see that you were able to meet a representative at the store so he can help you with that. 

You definitely should be able to use your Esim without  a problem.

You said earlier that the phones are unlocked. So to confirm with you, those are not certified Fido devices?

[sailing]

Hi just wondering what’s the situation now? Did you solve it yet? I think I might do the same choice as you...