Esim support

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I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

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Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max! 

 

The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating:

 

STORE ADDRESS CITY PROVINCE POSTAL CODE
Chinook Centre 6455 Macleod Trail Sw, 146 Calgary AB T2H0K9
Metropolis at Metrotown 4700 Kingsway, 1163 Burnaby BC V5H4M1
Richmond Centre 6551 No. 3 Rd., Unit 1110 Richmond BC V6Y2B6
Guildford Town Centre 10355 – 152nd street, 2542 Surrey  BC V3R7C1
Polo Park 1485 Portage Ave., Z009 Winnipeg  MB R3G0W4
Bramalea City Centre 25 Peel Centre Dr, 113 Brampton  ON L6T3R5
Square One 100 City Center Dr., 1-857 Mississauga ON  L5B1M7
Rideau Centre 50 Rideau St, Unit 327G Ottawa  ON K1N9J7
Fairview Mall 1800 Sheppard Ave. E, Unit 1032 Toronto  ON

M2J5A7

Toronto Eaton Centre 218 Yonge St., H014 Toronto  ON

M5B2H1

Carrefour Laval 3035, Boul. Carrefour, R044 Laval  QC

H7T1C8

Montreal Flagship 1004, rue Sainte-Catherine O, Unit 22 Montréal  QC

H3B5L2

 

At this time, only these locations can activate a line with eSIM.

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

 

We hope this helps! 

 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

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I'm a Participant Level 1 robotbatman
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Re: Esim support

Any news if Fido will also support eSim on the Pixel 3? It seems more OEM's will be supporting the tech but there doesnt seem to be a lot of updates from the carrier side. 

 

Watches with eSIM Compatibility

  • Huawei Watch 2 Pro
  • Apple Watch Series 3
  • Apple Watch Series 4
  • Samsung Gear S2
  • Samsung Gear S3

Phones with eSIM Compatibility

  • Google Pixel 2
  • Google Pixel 3
  • Samsung Galaxy Note 9
  • iPhone XS
  • iPhone XS Max
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Re: Esim support

Hey @robotbatman!

 

No news as of yet. Keep an eye on Fido.ca for any updates. 



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I'm a Contributor Level 1 globalstar66
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Re: Esim support

Fido is one of the WORST Cellular companies on the planet!!! Always a year behind everyone else, and everyone gets a different "deal".... Been with Fodo for 8 years with 5 lines, and not ONE line has the same deal. And my brother gets a 5gb data with Canada wide unlimited deal on his SINGLE line, and been a customer for 2 years on BYOD. I call Fido, and get told that SAME package will cost me $60. How is that possible..... Wake up Fido - one morning you won't have ANY customers left. Get Esim for Apple watch and Iphone, or I will also take MY 5 lines elsewhere, like many many others.

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Solution

Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max! 

 

The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating:

 

STORE ADDRESS CITY PROVINCE POSTAL CODE
Chinook Centre 6455 Macleod Trail Sw, 146 Calgary AB T2H0K9
Metropolis at Metrotown 4700 Kingsway, 1163 Burnaby BC V5H4M1
Richmond Centre 6551 No. 3 Rd., Unit 1110 Richmond BC V6Y2B6
Guildford Town Centre 10355 – 152nd street, 2542 Surrey  BC V3R7C1
Polo Park 1485 Portage Ave., Z009 Winnipeg  MB R3G0W4
Bramalea City Centre 25 Peel Centre Dr, 113 Brampton  ON L6T3R5
Square One 100 City Center Dr., 1-857 Mississauga ON  L5B1M7
Rideau Centre 50 Rideau St, Unit 327G Ottawa  ON K1N9J7
Fairview Mall 1800 Sheppard Ave. E, Unit 1032 Toronto  ON

M2J5A7

Toronto Eaton Centre 218 Yonge St., H014 Toronto  ON

M5B2H1

Carrefour Laval 3035, Boul. Carrefour, R044 Laval  QC

H7T1C8

Montreal Flagship 1004, rue Sainte-Catherine O, Unit 22 Montréal  QC

H3B5L2

 

At this time, only these locations can activate a line with eSIM.

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

 

We hope this helps! 

 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 



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I'm a Participant Level 3 drycold
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Re: Esim support

I called the Guildford store yesterday and they said they cannot activate e-sim. 

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Re: Esim support

Hey @drycold,

 

Can you please confirm if you've reached them at 604-951-9399? We'll look into it.

 

 



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I'm a Participant Level 3 drycold
I'm a Participant Level 3

Re: Esim support

I called ‭(604) 585-7390‬

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Re: Esim support

Thanks for the update,

 

We've confirmed that the number you've used is correct. That store should be able to provide you with assistance with the activation on an eSIM. Can you please clarify what service and handset you wanted to activate?

 

Keep in mind that some conditions apply for eSIM activations:

  1. At this time, eSIM is only available through No Tab / Bring Your Own Device plans.
  2. We currently only support the iPhone Xs, Xs Max and Xr.

Let us know so we can follow up.



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I'm a Participant Level 3 drycold
I'm a Participant Level 3

Re: Esim support

The guy I talked to had no idea about e-sim availability and went through his communications from head office and didn't see anything about it.  Said it wasn't possible at that store at this time.

 

I have an iPhone Xr.

 

Shawn

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I'm a Participant Level 3 drycold
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Re: Esim support

Oh, and it's my own unlocked iPhone device bought from the Apple store....

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Re: Esim support

Thanks for getting back at us with the info, @drycold!

 

We'll look into it and get back to you on this!

 

 



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Re: Esim support

Hey @drycold 

 

We were able to confirm with the store in question that they can now activate the eSIM portion of your iPhone.

 

If you wish to confirm, you can simply give them a call to double check, but you should have no trouble performing the transaction there now.

 

Hope this helps! Smiley



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I'm a Participant Level 3 drycold
I'm a Participant Level 3

Re: Esim support

Frustrated!!!! I just called that store and they say their managers told them they are ONLY supposed to activate e-sim on NEW ACTIVATIONS, not existing customers!!! What gives??!!?  

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Re: Esim support

Hey @drycold!

 

We double checked all the information and a SIM swap for eSIM can be done on any line (whether it's on agreement or not). For new activations, it must be a on no-term.


We suggest getting in touch with the store again, they should be able to do it for you Smiley

 

 



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I'm a Participant Level 3 drycold
I'm a Participant Level 3

Re: Esim support

Went to the store today. They still maintain their area manager says they can’t activate e sim except on new activations. 

 

Please look into into this ASAP!!

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