Esim support

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I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

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Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max! 

 

The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of the stores:

 

STORE ADDRESS CITY PROVINCE POSTAL CODE
Chinook Centre 6455 Macleod Trail Sw, 146 Calgary AB T2H0K9
Metropolis at Metrotown 4700 Kingsway, 1163 Burnaby BC V5H4M1
Richmond Centre 6551 No. 3 Rd., Unit 1110 Richmond BC V6Y2B6
Guildford Town Centre 10355 – 152nd street, 2542 Surrey  BC V3R7C1
Polo Park 1485 Portage Ave., Z009 Winnipeg  MB R3G0W4
Bramalea City Centre 25 Peel Centre Dr, 113 Brampton  ON L6T3R5
Square One 100 City Center Dr., 1-857 Mississauga ON  L5B1M7
Rideau Centre 50 Rideau St, Unit 327G Ottawa  ON K1N9J7
Fairview Mall 1800 Sheppard Ave. E, Unit 1032 Toronto  ON

M2J5A7

Toronto Eaton Centre 218 Yonge St., H014 Toronto  ON

M5B2H1

Carrefour Laval 3035, Boul. Carrefour, R044 Laval  QC

H7T1C8

Montreal Flagship 1004, rue Sainte-Catherine O, Unit 22 Montréal  QC

H3B5L2

 

At this time, only these locations can activate a line with eSIM.

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

We hope this helps! 

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Message 1 of 21
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Esim support

Hello @livefaisal,

 

There is no word on that as yet but if or when Fido supports it they will announce it on the website. 

 

In the mean time you can use your regular SIM card in the phone.

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I'm a Participant Level 2 Basir
I'm a Participant Level 2

Re: Esim support

There are lots of threads on e-sim, and I see that Fido plans on supporting it soon. This is good news.

 

My question is whether wifi calling will work with e-sim while travelling.

 

For example, traveling to UK: wifi calling on fido SIM to call home so roaming is avoided, and local calls with UK SIM.

 

This would be ideal. Even better would be to somehow only use wifi calling while travelling, as currently, I usually keep my iPhone on airplane mode and wifi on, so that I don't accidentally roam.

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Re: Esim support

Hey @Basir

 

Thanks for posting Smiley 

 

I moved your message to this thread as it deals with a similar topic.

 

Fido will not be supporting ESIM. 

 

Keep an eye out on the website, we will announce it there if it becomes available. 



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Message 4 of 21
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Esim support

@FidoValeska is this official, Fido will not be supporting the eSIM?

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Message 5 of 21
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Re: Esim support

Hey @KAPABLE-K

 

At this time, there are no plans on supporting the eSIM, however, if anything changes, we will be announcing it on Fido.ca.



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Esim support

hi

best to make sure your mobile is unlocked, then get an local uk sim, then place an message on ur canadian voicemail / facebook wall, with your new uk mobile #, then remove and keep your canadian sim in safe place.

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Message 7 of 21
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I'm a Participant Level 2 Basir
I'm a Participant Level 2

Re: Esim support

That is very unfortunate and has lost me as a customer. I'm tired of keeping 2 phones while traveling. Bad decision on Fido's part.

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Message 8 of 21
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I'm a Participant Level 1 eignacio
I'm a Participant Level 1

Re: Esim support

There is currently only one carrier in Canada that has esim support at the iPhone XS launch. Give it time and it will cascade in line to FIDO. 

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I'm a Contributor Level 1 john992
I'm a Contributor Level 1

Re: Esim support

According to Apples website Fido supports eSim.

 

so when can we use it?

 

https://support.apple.com/en-ca/HT204039

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I'm a Contributor Level 1 user456912
I'm a Contributor Level 1

Re: Esim support

Different question - would esim support also work for androids such as Pixel 2's and 3's?

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Re: Esim support

Hey everyone!

 

At this time, you can only use a physical SIM card for your Fido line and the eSIM can be used for another plan with another carrier. This way you can use the dual-SIM functionality of the phone Smiley

 

If there are any updates, we'll keep everyone posted.



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Message 12 of 21
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I'm a Contributor Level 1 globalstar66
I'm a Contributor Level 1

Re: Esim support

Well that just sucks!! Completely defeats the object of an esim.....go figure Rogers/Fido doing this to us....

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I'm a Participant Level 1 Nic5
I'm a Participant Level 1

Re: Esim support

Fully agree.

You guys are far behind competition in adaptation of the esim . The suggestion to use standard SIM card from Fido and go looking the  esim from someone else is useless and ridiculous.

I need the inverse. Use SIM card from work + esim from Fido.

You are just pushing existing customers to transfer their lines to those who offer it (Virgin and Bell). You will lose us guys.

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Message 14 of 21
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I'm a Contributor Level 1 globalstar66
I'm a Contributor Level 1

Re: Esim support

We should just all vote with our feet and go to Bell. Apple announces Fido now has ESim with the release of IOS12.1.1 but NOBODY at Fido knows they now support ESim.... How great is a company that has NO clue what's going on with it's services.... Clueless doesn't begin to describe Rogers/Fido.

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