Esim support

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I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

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Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL! 

 

The activation of the eSIM on these devices must be done in a corporate Fido store. Our customer care can also activate, as long as it's for a BYOP line. 

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

 

We hope this helps! 

 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

 

***Update*** As of 10/17/2019 eSIM can be activated in any Fido Corporate store. Check out our store locator to find the nearest one. 

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Message 1 of 88
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Esim support

Hello @livefaisal,

 

There is no word on that as yet but if or when Fido supports it they will announce it on the website. 

 

In the mean time you can use your regular SIM card in the phone.

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I'm a Participant Level 2 Basir
I'm a Participant Level 2

Re: Esim support

There are lots of threads on e-sim, and I see that Fido plans on supporting it soon. This is good news.

 

My question is whether wifi calling will work with e-sim while travelling.

 

For example, traveling to UK: wifi calling on fido SIM to call home so roaming is avoided, and local calls with UK SIM.

 

This would be ideal. Even better would be to somehow only use wifi calling while travelling, as currently, I usually keep my iPhone on airplane mode and wifi on, so that I don't accidentally roam.

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Former Moderator FidoValeska
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Re: Esim support

Hey @Basir

 

Thanks for posting Smiley 

 

I moved your message to this thread as it deals with a similar topic.

 

Fido will not be supporting ESIM. 

 

Keep an eye out on the website, we will announce it there if it becomes available. 



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Message 4 of 88
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Esim support

@FidoValeska is this official, Fido will not be supporting the eSIM?

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Message 5 of 88
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Former Moderator FidoValeska
Former Moderator

Re: Esim support

Hey @KAPABLE-K

 

At this time, there are no plans on supporting the eSIM, however, if anything changes, we will be announcing it on Fido.ca.



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Esim support

hi

best to make sure your mobile is unlocked, then get an local uk sim, then place an message on ur canadian voicemail / facebook wall, with your new uk mobile #, then remove and keep your canadian sim in safe place.

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Message 7 of 88
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I'm a Participant Level 2 Basir
I'm a Participant Level 2

Re: Esim support

That is very unfortunate and has lost me as a customer. I'm tired of keeping 2 phones while traveling. Bad decision on Fido's part.

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Message 8 of 88
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I'm a Participant Level 1 eignacio
I'm a Participant Level 1

Re: Esim support

There is currently only one carrier in Canada that has esim support at the iPhone XS launch. Give it time and it will cascade in line to FIDO. 

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Message 9 of 88
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I'm a Contributor Level 1 john992
I'm a Contributor Level 1

Re: Esim support

According to Apples website Fido supports eSim.

 

so when can we use it?

 

https://support.apple.com/en-ca/HT204039

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I'm a Contributor Level 1 user456912
I'm a Contributor Level 1

Re: Esim support

Different question - would esim support also work for androids such as Pixel 2's and 3's?

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Moderator
Moderator

Re: Esim support

Hey everyone!

 

At this time, you can only use a physical SIM card for your Fido line and the eSIM can be used for another plan with another carrier. This way you can use the dual-SIM functionality of the phone Smiley

 

If there are any updates, we'll keep everyone posted.



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Message 12 of 88
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I'm a Contributor Level 1 globalstar66
I'm a Contributor Level 1

Re: Esim support

Well that just sucks!! Completely defeats the object of an esim.....go figure Rogers/Fido doing this to us....

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Message 13 of 88
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I'm a Participant Level 1 Nic5
I'm a Participant Level 1

Re: Esim support

Fully agree.

You guys are far behind competition in adaptation of the esim . The suggestion to use standard SIM card from Fido and go looking the  esim from someone else is useless and ridiculous.

I need the inverse. Use SIM card from work + esim from Fido.

You are just pushing existing customers to transfer their lines to those who offer it (Virgin and Bell). You will lose us guys.

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Message 14 of 88
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I'm a Contributor Level 1 globalstar66
I'm a Contributor Level 1

Re: Esim support

We should just all vote with our feet and go to Bell. Apple announces Fido now has ESim with the release of IOS12.1.1 but NOBODY at Fido knows they now support ESim.... How great is a company that has NO clue what's going on with it's services.... Clueless doesn't begin to describe Rogers/Fido.

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