Esim support

[livefaisal]

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

[livefaisal]

Hey Community!

Just wanted to take a moment to share some good news today 

As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max! 

The activation of the eSIM on these devices must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done. Here's a list of participating:

STORE	ADDRESS	CITY	PROVINCE	POSTAL CODE
Chinook Centre	6455 Macleod Trail Sw, 146	Calgary	AB	T2H0K9
Metropolis at Metrotown	4700 Kingsway, 1163	Burnaby	BC	V5H4M1
Richmond Centre	6551 No. 3 Rd., Unit 1110	Richmond	BC	V6Y2B6
Guildford Town Centre	10355 – 152nd street, 2542	Surrey	BC	V3R7C1
Polo Park	1485 Portage Ave., Z009	Winnipeg	MB	R3G0W4
Bramalea City Centre	25 Peel Centre Dr, 113	Brampton	ON	L6T3R5
Square One	100 City Center Dr., 1-857	Mississauga	ON	L5B1M7
Rideau Centre	50 Rideau St, Unit 327G	Ottawa	ON	K1N9J7
Fairview Mall	1800 Sheppard Ave. E, Unit 1032	Toronto	ON	M2J5A7
Toronto Eaton Centre	218 Yonge St., H014	Toronto	ON	M5B2H1
Carrefour Laval	3035, Boul. Carrefour, R044	Laval	QC	H7T1C8
Montreal Flagship	1004, rue Sainte-Catherine O, Unit 22	Montréal	QC	H3B5L2

At this time, only these locations can activate a line with eSIM.

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

We hope this helps! 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

[KAPABLE-K]

Hello @livefaisal,

There is no word on that as yet but if or when Fido supports it they will announce it on the website. 

In the mean time you can use your regular SIM card in the phone.

[Basir]

There are lots of threads on e-sim, and I see that Fido plans on supporting it soon. This is good news.

My question is whether wifi calling will work with e-sim while travelling.

For example, traveling to UK: wifi calling on fido SIM to call home so roaming is avoided, and local calls with UK SIM.

This would be ideal. Even better would be to somehow only use wifi calling while travelling, as currently, I usually keep my iPhone on airplane mode and wifi on, so that I don't accidentally roam.

[FidoValeska]

Hey @Basir! 

Thanks for posting  

I moved your message to this thread as it deals with a similar topic.

Fido will not be supporting ESIM. 

Keep an eye out on the website, we will announce it there if it becomes available. 

[KAPABLE-K]

@FidoValeska is this official, Fido will not be supporting the eSIM?

[FidoValeska]

Hey @KAPABLE-K! 

At this time, there are no plans on supporting the eSIM, however, if anything changes, we will be announcing it on Fido.ca.

[patrickchan]

hi

best to make sure your mobile is unlocked, then get an local uk sim, then place an message on ur canadian voicemail / facebook wall, with your new uk mobile #, then remove and keep your canadian sim in safe place.

[Basir]

That is very unfortunate and has lost me as a customer. I'm tired of keeping 2 phones while traveling. Bad decision on Fido's part.

[eignacio]

There is currently only one carrier in Canada that has esim support at the iPhone XS launch. Give it time and it will cascade in line to FIDO. 

[john992]

According to Apples website Fido supports eSim.

so when can we use it?

https://support.apple.com/en-ca/HT204039

[user456912]

Different question - would esim support also work for androids such as Pixel 2's and 3's?

[FidoNick]

Hey everyone!

At this time, you can only use a physical SIM card for your Fido line and the eSIM can be used for another plan with another carrier. This way you can use the dual-SIM functionality of the phone

If there are any updates, we'll keep everyone posted.

[globalstar66]

Well that just sucks!! Completely defeats the object of an esim.....go figure Rogers/Fido doing this to us....

[Nic5]

Fully agree.

You guys are far behind competition in adaptation of the esim . The suggestion to use standard SIM card from Fido and go looking the  esim from someone else is useless and ridiculous.

I need the inverse. Use SIM card from work + esim from Fido.

You are just pushing existing customers to transfer their lines to those who offer it (Virgin and Bell). You will lose us guys.

[globalstar66]

We should just all vote with our feet and go to Bell. Apple announces Fido now has ESim with the release of IOS12.1.1 but NOBODY at Fido knows they now support ESim.... How great is a company that has NO clue what's going on with it's services.... Clueless doesn't begin to describe Rogers/Fido.