Esim support

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I'm a Contributor Level 1 livefaisal
I'm a Contributor Level 1

Esim support

Hi

i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support. 

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Re: Esim support

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL! 

 

The activation of the eSIM on these devices must be done in a corporate Fido store. Our customer care can also activate, as long as it's for a BYOP line. 

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.

 

We hope this helps! 

 

***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term. 

 

***Update*** As of 10/17/2019 eSIM can be activated in any Fido Corporate store. Check out our store locator to find the nearest one. 

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I'm a Legend Level 1
I'm a Legend Level 1

Re: Esim support

Hello @livefaisal,

 

There is no word on that as yet but if or when Fido supports it they will announce it on the website. 

 

In the mean time you can use your regular SIM card in the phone.

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I'm a Participant Level 2 Basir
I'm a Participant Level 2

Re: Esim support

There are lots of threads on e-sim, and I see that Fido plans on supporting it soon. This is good news.

 

My question is whether wifi calling will work with e-sim while travelling.

 

For example, traveling to UK: wifi calling on fido SIM to call home so roaming is avoided, and local calls with UK SIM.

 

This would be ideal. Even better would be to somehow only use wifi calling while travelling, as currently, I usually keep my iPhone on airplane mode and wifi on, so that I don't accidentally roam.

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Former Moderator FidoValeska
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Re: Esim support

Hey @Basir

 

Thanks for posting Smiley 

 

I moved your message to this thread as it deals with a similar topic.

 

Fido will not be supporting ESIM. 

 

Keep an eye out on the website, we will announce it there if it becomes available. 



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Message 4 of 100
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Esim support

@FidoValeska is this official, Fido will not be supporting the eSIM?

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Former Moderator FidoValeska
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Re: Esim support

Hey @KAPABLE-K

 

At this time, there are no plans on supporting the eSIM, however, if anything changes, we will be announcing it on Fido.ca.



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Esim support

hi

best to make sure your mobile is unlocked, then get an local uk sim, then place an message on ur canadian voicemail / facebook wall, with your new uk mobile #, then remove and keep your canadian sim in safe place.

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I'm a Participant Level 2 Basir
I'm a Participant Level 2

Re: Esim support

That is very unfortunate and has lost me as a customer. I'm tired of keeping 2 phones while traveling. Bad decision on Fido's part.

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I'm a Participant Level 1 eignacio
I'm a Participant Level 1

Re: Esim support

There is currently only one carrier in Canada that has esim support at the iPhone XS launch. Give it time and it will cascade in line to FIDO. 

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I'm a Contributor Level 1 john992
I'm a Contributor Level 1

Re: Esim support

According to Apples website Fido supports eSim.

 

so when can we use it?

 

https://support.apple.com/en-ca/HT204039

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