Embedded SIM supported?

Reply
I'm a Participant Level 1 sangle2
I'm a Participant Level 1

Embedded SIM supported?

I am recently considering to buy iPhone Xs unlocked phone which supports dual SIM system, the one is physical and the other is eSIM.

I wonder if Fido is able to support eSIM for iPhone instead of physical nano SIM.

If so, how could I use it and am I able to use current plan after changing SIM from nano SIM to eSIM?

Accepted Solution

Re: Embedded SIM supported?

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max! 

 

To activate eSIM on these devices it must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done Smiley

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

We hope this helps! 

View solution in context
Flag this to a Moderator
Message 1 of 29
8,516 Views
Moderator
Moderator

Re: Embedded SIM supported?

Hey @nomadmtl! Congrats on you first post. Smiley

 

As much as I'd love to be able to answer your question, at this at the time it would be a hypothetical since we currently don't support it. If that changes, it may be a possibility, but no guaranties.



Flag this to a Moderator
Message 16 of 29
1,339 Views
I'm a Contributor Level 1 john992
I'm a Contributor Level 1

Re: Embedded SIM supported?

According to Apple, Fido / Rogers supports esim.

 

So when will Fido roll it out?

 

Flag this to a Moderator
Message 17 of 29
1,094 Views
Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Embedded SIM supported?

Hey @john992

 

No news on that for now, we only support physical sim cards at this time!

 

Thanks.



Flag this to a Moderator
Message 18 of 29
1,054 Views
I'm a Contributor Level 1 globalstar66
I'm a Contributor Level 1

Re: Embedded SIM supported?

How can you not have ANY news on ESim - it's all over the news that Fido/Rogers now have ESim - just nobody at Rogers/Fido knows it.

Flag this to a Moderator
Message 19 of 29
972 Views
I'm a Legend Level 1
I'm a Legend Level 1

Re: Embedded SIM supported?


@globalstar66 wrote:

How can you not have ANY news on ESim - it's all over the news that Fido/Rogers now have ESim - just nobody at Rogers/Fido knows it.


 

@globalstar66 you are reading it wrong all those news outlet is making assumptions based on Apple's website. Last time I check Apple is not Rogers/Fido. Until Rogers/Fido officially announce support for eSIM everything should be taken with a grain of salt.

 

It's most likely they will and Apple just jump the gun and added them to the list.

Flag this to a Moderator
Message 20 of 29
941 Views
I'm a Participant Level 1 mtc
I'm a Participant Level 1

Re: Embedded SIM supported?

Have anybody able to switch to esim? iPhone XS thanks

Flag this to a Moderator
Message 21 of 29
678 Views
I'm a Legend Level 1
I'm a Legend Level 1

Re: Embedded SIM supported?

Hello @mtc,

 

Currently Fido has not officially announce the support of e-SIM if or when they do they will announce it on the website.

Flag this to a Moderator
Message 22 of 29
670 Views
I'm a Contributor Level 1 globalstar66
I'm a Contributor Level 1

Re: Embedded SIM supported?

Hahaha what a JOKE. Fido doesn't give a rat's about their customers. If they did, they would give all their customers access to the SAME deals. But some people that have a single line and have been customers for a year, pay 40% less than others with 5 lines for the past 8 years. My brother and I are those examples. And please - Apple has provisioned Fido AND Rogers for months now for eSim. The initial 3 months exclusive they gave to Bell ended at the end of November... It's Feb 2019 now. Most utterly useless network on the planet.

Flag this to a Moderator
Message 23 of 29
460 Views
I'm Experienced Level 1
I'm Experienced Level 1

Re: Embedded SIM supported?

last i checked on apple site, rogers is not listed as supporter carrier, you will have to do research on esim supporter carriers.

Flag this to a Moderator
Message 24 of 29
453 Views
MVP
MVP

Re: Embedded SIM supported?

Hello Globalstar66,

 


@globalstar66 wrote:...Apple has provisioned Fido AND Rogers for months now for eSim....

  I'm not sure Apple needed to provision the mobile providers for eSIM. Apparently, it was Rogers who told Apple they were going to support eSIM in December. Accordingly, Apple put that information on their website. However, for some reason, that support has not yet come to fruition. As such, Apple has removed eSIM as one of the features Rogers supports (see here and here). Strangely, Apple still lists eSIM as one of Fido's supported features. That said, keeping that feature as supported for Fido was likely an oversight on Apple's part.

 

Hope this helps Smiley

 

Cheers

 

 

 

 



Flag this to a Moderator
Message 25 of 29
444 Views
Moderator
Moderator
Solution

Re: Embedded SIM supported?

Hey Community!


Just wanted to take a moment to share some good news today Smiley

 

As of today, April 24th 2019, Fido customers can now activate eSIM on their iPhone Xr, Xs, or Xs Max! 

 

To activate eSIM on these devices it must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done Smiley

 

Also, keep in mind that eSIM activations are only available on no-term activations at this time. 

 

We hope this helps! 



Flag this to a Moderator
Message 26 of 29
40 Views
I'm a Contributor Level 1 john992
I'm a Contributor Level 1

Re: Embedded SIM supported?

I went to a Fido store and they had No clue eSim is available today. 

Flag this to a Moderator
Message 27 of 29
26 Views
Moderator
Moderator

Re: Embedded SIM supported?

Which store did you visit @john992?

 

Participating locations are :

 

FIDO - CARREFOUR LAVAL, LAVAL QC

FIDO - MONTREAL FLAGSHIP, MONTREAL QC

FIDO - RIDEAU CENTRE, OTTAWA ON

FIDO - FAIRVIEW MALL, WILLOWDALE ON

FIDO - BRAMALEA CITY CENTRE, BRAMPTON ON

FIDO - MISSISSAUGA SQ ONE, MISSISSAUGA ON

FIDO - TEC FLAGSHIP, TORONTO ON

FIDO - POLO PARK, WINNIPEG MB

FIDO - CHINOOK CENTRE, CALGARY AB

FIDO - METROPOLIS AT METROTOWN, BURNABY BC

FIDO - RICHMOND CENTRE, RICHMOND BC

FIDO – GUILDFORD, SURREY BC

 

At this time,only these locations can activate a line with eSIM.



Flag this to a Moderator
Message 28 of 29
22 Views
I'm a Participant Level 2 raynald
I'm a Participant Level 2

Re: Embedded SIM supported?

Any location in Québec City soon ?

Flag this to a Moderator
Message 29 of 29
17 Views