Device Protection Plan and phone replacement

[vancity2017]

Hi,

I couldn't get through to a representative on live chat so I thought I'd try here. Just need more information on the device protection plan.

Within what time frame would you have to make a service request?

What happens to your current phone after you order a replacement phone?

Does this affect your future plans if you are offered a device upgrade?

Thank you for the responses.

***Edited to add labels***

[KAPABLE-K · Accepted solution]

Hello @vancity2017,

Welcome to the community!

You can read the terms and condidtion regarding the device protection plan here or the direct link here.