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DISCONECTION ACCOUNT

RAsna1979_
I'm a participant level 1
I'm a participant level 1

I WANT TO DISCONTINUE MY ACCOUNT AND SERVICES AS I AM NOT IN  CANADA .HOW TO PROCEED ONLINE APPLICATION FOR DISCONECTION,,,,,,,?

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello RAsna1979_,

 

Welcome to the community!

  

  Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. Unfortunately, I don't believe there are any online options to cancel services. As far as I am aware, cancellations can only be done by calling them:

 

                 You may cancel any or all of your Services and any corresponding Agreement at any time by calling us...

                             ~taken from Terms of Service; section 2e

 

  If you would like to go over your options, you would need to contact customer service. Unfortunately, they appear to have removed their customer service via social media options. Though, even if those venues were still available, you would still have likely needed to call customer service to cancel services. I understand you are currently outside of Canada. They do provide a number to call From Abroad. Calling that number from overseas would not incur roaming charges when called from your Fido SIM (see here). Alternatively, customers should also be able to call that number collect from a landline.

 

Hope this helps šŸ˜€

 

Cheers