Hello: When I was forced to use the online chat session in Nov 2022 due to a technical issue with signing up for a new phone service online, I was assured by the Fido agent that the Service Setup Fee would be waived. A fee of $50 showed up on my first bill. When I called in, I was assured that the credit for the fee would appear on the next bill. That did not happen and now my next bill also does not capture a reversal of the fee I paid. When is this going to show up? I do not wish to keep spending time on hold in order to speak with a Fido agent and end up getting the same response again and again. Thanks.
