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Credit for Service Setup Fee

I'm a Participant Level 3
I'm a Participant Level 3

Hello:  When I was forced to use the online chat session in Nov 2022 due to a technical issue with signing up for a new phone service online, I was assured by the Fido agent that the Service Setup Fee would be waived.  A fee of $50 showed up on my first bill.  When I called in, I was assured that the credit for the fee would appear on the next bill.  That did not happen and now my next bill also does not capture a reversal of the fee I paid.  When is this going to show up?  I do not wish to keep spending time on hold in order to speak with a Fido agent and end up getting the same response again and again.  Thanks.



Hey @IMS25,


Some promo credits can be applied within 2-3 bills following the offer.

That said, if you have any concerns, please reach out to our customer care team here so we can review the details of the credit offer!