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Connected to LTE but "no Internet connection" (IPhone 5)

Foss
I'm a participant level 3
I'm a participant level 3

So after much googling and scouring the Fido forums, I have come up with no resolution to my problem.  I have a iPhone 5 purchased from Fido.  I live in downtown Montreal.  I very, very rarely get an LTE connection, but when I do, I have no Internet connection via browser or apps.  I've tried replacing the micro SIM with a new one from Fido.  Same result.

 

Now here is the kicker, my co-worker has an iPhone 5 unlocked.  He has a Rogers SIM.  At my desk at work he has a strong LTE connection getting 30-40 Mbps connection while I get no LTE at all.  When he pops in my old and new SIM, he has the exact same problem as the connection on my phone.  So Fido runs on Rogers network.  Any ideas?

 

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