Cannot access internet using personal hotspot

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Cannot access internet using personal hotspot

Hi,

 

Just got my Nexus 5 and purchased a FIDO LTE sim. Everything seems to work great except for hotspot. I tried to hotspot my laptop to internet via Nexus 5. I could establish a WiFi connection, but the tablet could not access the internet. I used to have a Sony Ericsson and hotspot always worked.

 

I tried calling Fido and Google support, but going nowhere.

 

I'm a prepaid customer. Do I need Fido to enable the hotspot (tether) for my account? Is there such a restriction?

 

RYC

 

 

 

 ***Edited to add labels***

Accepted Solution

Re: Cannot access internet using personal hotspot

Hi RYC,

 

Tethering is actually not enabled for prepaid accounts therefore it's normal that it wouldn't work. I find it strange that you were able to do so before.

View solution in context
Flag this to a Moderator
Message 1 of 4
3,175 Views
Highlighted
Community Manager
Community Manager
Solution

Re: Cannot access internet using personal hotspot

Hi RYC,

 

Tethering is actually not enabled for prepaid accounts therefore it's normal that it wouldn't work. I find it strange that you were able to do so before.



Flag this to a Moderator
Message 2 of 4
3,148 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Cannot access internet using personal hotspot

Hi Stephen

 

Since customer paid for their data on a prepaid account, why is tethering not allowed? The data will stop when the prepaid amount expired? I think the function is needed by many of us. I am a Fido prepaid customer.

 

Joseph

Flag this to a Moderator
Message 3 of 4
2,508 Views
Highlighted
Former Moderator
Former Moderator

Re: Cannot access internet using personal hotspot

Hey Joseph, 

 

Tethering is not a service we offer for prepaid, I will provide your comment to the team in charge.  If it becomes available to prepaid customer the information will be updated on our website.

 

-FidoManuel



Flag this to a Moderator
Message 4 of 4
2,492 Views