Hi there @krisanaforico have you tried communicating with fidosolutions on Twitter or Facebook? Send fidosolutions a dm on either social media sites for assistance. OR, here are some numbers to try calling
Talk to our virtual assistant
From your Fido phone
*611
From United States
1-514-933-3436
From abroad
1-514-925-4590
Hello Krisanaforico,
Welcome to the community!
Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. Unfortunately, as far as I am aware, cancellations can only be done by calling them:
You may cancel any or all of your Services and any corresponding Agreement at any time by calling us...
~taken from Terms of Service; section 2e
If you would like to go over your options, you would need to contact customer service. Unfortunately, they do appear to have removed their customer service via social media options. They also do not provide customer service via email since that mode of communication is inherently insecure. Though, even if those venues were still available, you would still have likely needed to call customer service to cancel services. I understand you are currently outside of Canada. They do provide a number to call From Abroad. Calling that number from overseas would not incur roaming charges when called from your Fido SIM (see here). Alternatively, customers should also be able to call that number collect from a landline.
Hope this helps 😀
Cheers
