Can't get the latest os on my Samsung s7

Reply
I'm a Participant Level 2 M_Yousif
I'm a Participant Level 2

Can't get the latest os on my Samsung s7

Hi, 

My Samsung Galaxy s7 is running Android 6.0.1 and doesn't allow me to download the latest update and keep saying device is running latest os! 

 

Model is SM-G930W8 

 

Please help.

Accepted Solution

Re: Can't get the latest os on my Samsung s7

Hello @M_Yousif,

 

Because your phone was originally from Wind mobile the OS updates will come from Wind even if you reset the phone with the Fido CSC.

 

You can try the Samsung smart switch on your PC and see if you can get the update through that.

View solution in context
Flag this to a Moderator
Message 1 of 4
742 Views
Former Moderator FidoMaria
Former Moderator

Re: Can't get the latest os on my Samsung s7

Hi @M_Yousif!

 

The latest OS for the S7 would be Android N 7.0. Are you using a Fido phone?



Flag this to a Moderator
Message 2 of 4
728 Views
I'm a Participant Level 2 M_Yousif
I'm a Participant Level 2

Re: Can't get the latest os on my Samsung s7

My phone was originally bought from Wind mobile but I reset it with Fido firmware after I switched.

Flag this to a Moderator
Message 3 of 4
719 Views
Solution

Re: Can't get the latest os on my Samsung s7

Hello @M_Yousif,

 

Because your phone was originally from Wind mobile the OS updates will come from Wind even if you reset the phone with the Fido CSC.

 

You can try the Samsung smart switch on your PC and see if you can get the update through that.



Flag this to a Moderator
Message 4 of 4
715 Views